Watchlist Configuration

[Akshay58]

Hello Guys,

We have a requirement related to Watch-list Configuration ;

1. When end user replies to Service-now notification the CC list should be added to Watch List in the Incident form.

2. When end user replies to Service-now notification with modifying CC list, then modified CC should be added to Watch List in the Incident form.

3. When end user replies to Service-now notification with no members in CC list, then Watch List should cleared/empty in the Incident form.

Do you we need to write any script or business rule in it?

Please suggest guys & please help me out to get this resolved.

[Kalaiarasan Pus · Accepted solution]

You can make use of the Inbound action or the inbound action flow that is already existing for the process. There is no need of a separate script.

[Akshay58]

Thank you Sir ! Now I am able to catch those CC inputs on Incident form.

Add-on Req;

1. And " if same person we can add again and again then it is duplicating to that list."

2.But Now the issue is whenever " Suppose after sometime if a person again wants to reply back with some third person putting in CC. Then it should add-on to that list.

Appreciate if you can provide your suggestions on this !

[Akshay58]

But how to catch that CC values in watchlist on incident form?