ITSM
IT Service Management (ITSM for short) focuses on customer needs and IT services for customers rather than on IT systems. ITSM stresses continual improvement.
The main idea behind ITSM is the delivery of IT as a service. This goes beyond traditional IT support. Instead, ITSM is more inclusive. It describes the processes and tools IT teams use to manage IT services, end to end, and covers all information technologies within an organization.
ITSM aligns an IT team’s goals with the broader objectives of the business, and that their actions support the overall mission.
ITOM
ITOM describes the individual processes and services that are administered by an IT department—this includes administrative processes, support for hardware and software, and services for internal and external clients. Effective ITOM ensures availability, performance, and efficiency within an organization’s services and processes.
ITOM defines the methods IT uses to manage services, support, and deployment to create consistency, quality of service, and reliability. There are typically management departments within an IT team that create policy on how services and support are managed and resolved, incorporating policies and procedures that revolve around how organizations intend to meet the client’s and the organization’s needs and SLAs.
ITBM
Align work with business goals to deliver product and services in a way that supports your strategic priorities. IT Business Management (ITBM) helps IT demonstrate value to the organization and rationalize investments to focus more on innovation. ITBM also helps transform the delivery of new products and services through lean execution methodologies.
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