I am trying to create an SLA on the Requested Item table that breaches on the Due date. Here is the SLA Definition: The problem I'm having is that the SLA is breaching instantly (or rather, exactly 1 second after it starts); which is exactly what th...
Hello, I am adding pictures to my catalog items, on the service portal, if the item name wraps onto a second line, the picture gets partially cut off. Is there a way to resize the catalog item tiles/cards on the service portal to show the full pictur...
The "Featured content", "Most useful" and "Most viewed" sections in Knowledge v3 are great. I'm wondering quite how the "Most useful" section is evaluated - seems to be related to clicks on the "Helpful? Yes/No" buttons, but it would be handy to know...
Hi All, I have created a UI Action that is designed to allow a Change requester to click a button and see a list of other changes with a specific set of conditions already built in and have it open in a new tab/window. When i had this as a server sid...
Hi, I have a use case where I'm required to give users write access to worknotes in a table that extends task. I've created a write* acl Followed by another field only acl on worknotes. It just doenst seem to be firing - any ideas...? Thanks for yo...
Hey,So I created a module and set the link type to "Script (from Arguments:)" When I click the module, it does what it's suppose to and then directs to the background script page. Is there a way for me to redirect it to another page, like the homepag...
I have had a few instances where the planned start and end date change after passing through Authorize (our CAB). I am curious if others run into these situations and does your change workflow return the change to the assess stage? I would assume th...
Hi Group I am looking to better understand Service offering to service performance weighting. Its the actual weighting I am not fully comprehending. Can anyone provide further detail on the lower boundary/upper boundary and weight output and how this...
How do you enter a line break in a REST API POST e.g. to the Incident table description field? There are several suggestions but none work! e.g. \n\r \\n\\r
Hi there, I wanted to know if there was a simple way to notify users of any overdue changes they have, so anything active that's passed the planned or actual end date. I don't have any scripting experience, so wondered if there was anything OOB I cou...
What is the difference between ITIL License Count and ITSA Unlimited (Including Platform Runtime) - Fulfiller User. How to monitor the Subscription Count . Is the cost model is based on ITIL License Count or the Count that is showed in the Subscript...
Hello AllI have a requirement like accepting or rejecting a resolution via email for incident record? has anyone worked on it >? how can i achieve this ?
One of my requirements is to restrict the visibility of a tab in dashboard to specific user. Other tabs should be visible in the dashboard. Appreciate any suggestions and solution regarding this. Thanks in advance. Rgrds, Audi
We are importing thousands of assets from our old asset management system into ServiceNow. In the old system, we had six classes: Computer, Computer Accessory, Electronics, Equipment, Furniture, Vehicle. Each of these classes had anywhere from four t...
