I have this script that sets values on INC/CHG/PROB forms if field is empty. By customer requirement I wish to change it so that it allways overwrite values in form, but only if field is not empty in the CI it gets value from. To sum it up. CI gets...
Create ATF test to implement below steps:Verify below pages on mobile url (https://AAAA.service-now.com/$m.do#/home):1. Favorites2. Field Service3. Home Page Note: If suitable steps are not found in ATF, need to be created using step "Run Server side...
Hello Experts, When a knowledge article changes to Review state, an approval request will be sent to the approver. However, In sysapproval_approvers table, "Approval For" is emapty. This should ideally contain the Knowledge Article ID. This is happen...
Hi All, I have a requirement where I need to attach my Response SLA to incidents when State = 'New' or State = 'In Progress'. Below is my SLA definition: However, it is not getting attached as expected. Can anyone please help me on this. Thank...
Hi All Does cell Edit mean? What is the use of it? Thanks!
Hi All, i have a requirement like in the change task all the fields should be editable by only the change manager and assignment group members(i mean CTask assignment group only). How can i acheive this, if we need to write on load client script...
Hi All What are Synchronous and asynchronous import sets? Thanks Amit Dalal
Hi this script is working in ITIL view, not working in Portal Onchange: expiry UI type:All var date=new Date(getDateFromFormat(g_form.getValue('expiry'), g_user_date_format));var future_date=new Date(new Date().getTime() + 60*24*365*60000);if(da...
We have come across several instances in various applications where users were able to submit records without filling in mandatory fields. All tests which have been performed show the forms as working per design. The users themselves have no recollec...
Hi guys I want to use "resolution Shaper (timeline)" on the incident form. There is a really small docs about that: https://docs.servicenow.com/bundle/kingston-customer-service-management/page/product/customer-service-management/task/use-case-timeli...
The count for requests displays 3 (request + incidents) but it is expected to be 5 (requests + incidents + ritm's/ any other ticket from any table of the logged in user.)Please help!Thanks Priya
Hi All, I am replying to an Email into Servicenow. However, the ticket is created but the Target field is blank. Any help is highly appreciated.
I am going to run a Fix script to rename all attachments file name (lakhs of records). I would like to know how long it takes approximately? any running limit for fix script? Because I was trying to get the count of qualified records but that itself...
I have used this link to guide me through building a report to view survey results. https://community.servicenow.com/community?id=community_blog&sys_id=ee1e626ddbd0dbc01dcaf3231f961923 The part I can't figure out is how to pull the info from the tex...
Please explain (in layman’s terms) what the following roles are and what they allow: Task_editor I’ve found that the role can “edit protected task fields”, but no further data. What fields on task are protected?
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