What are the benefits of using Category and sub category fields under Task Table.

[Gjagz]

I understand we can report using requested item table for the items being ordered or by using category. What could be other use cases where resolver team could potentially benefit if they start to use Category and Sub category fields in Task table? 

[Community Alums]

Hi @Gjagz ,

Category & Subcategory is not extended from TASK table this is wont be visible on the columns, however in the columns if you extend the Parent field and search for category [incident], subcategory[incident]  if you add to the columns then it will be available..

Once you extend the parent filed search for subcategory as shown below:

Category and sub-category are on incident table not on task. To implement those dependency in change/problem you need to manually create it.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Hi @Gjagz ,

Glad to see my answer helped you, Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

[Gjagz]

@Sandeep Dutta 
Thanks for the reply. I am trying to add these fields in Sandbox. How do I extend the parent field search? 

[Community Alums]

what is that you are looking with parent field , which is your parent field.

Thanks,

Sandeep