SCTask Requested for unable to "read only"

[Max Lin]

Hi there! I can't seems to make "Requested for" as read only. i have tried find the fields in UI policy but not available, then i have tried to add script and it didnt work too. Please help me 🙂

Thank you!

[AnirudhKumar]

The Requested For field comes from the Request(sc_request).

The field you are seeing is dot walked to the sc_task.

Try this in your client script:

g_form.setReadonly('request.requested_for');

[AnirudhKumar]

Right-click on the Requested For field and click Show - 'requested_for'

The top-most line should give you a hint where the field comes from

[Maik Skoddow]

Hi @Max Lin 

you were on the right path with your UI Policy, but in your case it is a bit tricky as the field "Requested for" is a dot-walk field over several levels (right click on the label and then "Show - 'requested_for'):

This path has to be selected at field selector:

And this will lead to a read-only field

Kind regards
Maik

[Max Lin]

Hi, thanks for all the prompt help, i have tried it didn't work either. However, let me give a better view. The requested_for is inside Variables of the catalog item. 

There's also a weird behavior that when the state is Not 'Closed Complete' it was read-only. But when state is 'Closed Complete' it become editable. 

Sadly i can't right click to do a UI Debug on this catalog item variables.

Any ideas pelase?