What are the benefits of using Category and sub category fields under Task Table.

[Gjagz]

I understand we can report using requested item table for the items being ordered or by using category. What could be other use cases where resolver team could potentially benefit if they start to use Category and Sub category fields in Task table? 

[Gjagz]

I am trying to get to the screen shot which you shared earlier. The one which has columns.

Thanks,

Gautam 

[Community Alums]

Hi Gautam,

Go to your form(incident)> Right click on the Field name (Category)> select Configure Dictionary 

Thanks,

Sandeep

[Community Alums · Accepted solution]

Kindly mark the applicable answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

[Maik Skoddow]

Hi

these two fields are really important and are used by many ticket types like "Incident"

See https://docs.servicenow.com/bundle/sandiego-it-service-management/page/product/incident-management/r...

Kind regards
Maik