What are the differences between Incident status new and open?

[Brian Greene1]

What are the differences between Incident status new and open?

[sachin_namjoshi]

Please see below

https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/incident-management/co...

Regards,

Sachin

[Brian Greene1]

Thanks Sachin, I saw status=New was defined.   What does status=Open meaning as it relates to Incidents in Servicenow?

[sachin_namjoshi]

"Open" state is not availale OOB in state choice list.

Your instance is customized to show both open and new incident states.

Regards,

Sachin

[Brian Greene1]

This is good information as I'm new to the platform, thank you.