Merge Duplicate Incidents
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‎11-17-2017 08:05 AM
Is there a way to merge incidents and preserve the data from both?
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‎11-17-2017 08:07 AM
Why would you want to do such a thing?
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‎11-17-2017 08:25 AM
Well, while I am just the administrator, I am being asked if it is possible since the previous ticketing solution would. I dont see a need but end users in management do
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‎11-17-2017 08:27 AM
Well I guess it depends on what you want to happen when you do it, but I'd just add a 'Duplicate of' field that reference Incident. Everything else that you decide to do after that depends on how you are using Incident.