Merge Duplicate Incidents

brianmowell
Kilo Contributor

Is there a way to merge incidents and preserve the data from both?

3 REPLIES 3

Shane J
Tera Guru

Why would you want to do such a thing?  


Well,   while I am just the administrator,   I am being asked if it is possible since the previous ticketing solution would.   I dont see a need but end users in management do


Well I guess it depends on what you want to happen when you do it, but I'd just add a 'Duplicate of' field that reference Incident.   Everything else that you decide to do after that depends on how you are using Incident.