What are the differences between Incident status new and open?

Brian Greene1
Tera Contributor

What are the differences between Incident status new and open?

4 REPLIES 4

Thanks Sachin, I saw status=New was defined.   What does status=Open meaning as it relates to Incidents in Servicenow?


"Open" state is not availale OOB in state choice list.


Your instance is customized to show both open and new incident states.



Regards,


Sachin


This is good information as I'm new to the platform, thank you.