What is P1 incident. How we can classified it as P1 incident.

[IAmIshan]

Real time scenarios will appreciated.

[Allen Andreas]

Hello,

This is determined by the business, honestly. This boils down to your SLAs and how critical the issue is. Pretty common sense for the most part. If a service or issue is mission critical, then it would rate to be a Priority 1 Incident and fall under major incident management (if purchased), this is generally something that needs to be resolved within 2-4 hours or even less.

Please google search, etc.

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[Allen Andreas]

Hi,

Thanks for marking my reply above as Helpful.

If it also helped guide you Correctly, please also mark as Correct or select any other reply as Correct if that was Correct to you.

Thanks!

[Kalyani21]

Hello Ishan,

ITIL defines a sev-1 or p-1 incident as an incident that results in significant disruption to the business. Real time example would be incident affecting live money transactions or Server completely down and not getting restarted.

Basically,it will impact the live system and users as they will not proceed with their operations.

Please mark the answer as correct or helpful..

Thanks & Regards,

Kalyani Shaha

[Gaurav Shirsat]

Hello Ishan

would like to add my Views over this,

Classification of your Incident Ticket is always been a Business Impact.

as per the Guidelines of Information Technology Infrastructure Library (ITIL) we have to give priority to our issues.

Now let's take an example, as per the guidelines of ITIL if your caller is VIP of Incident, we should have a P1 Ticket and also need to create problem ticket for this Incident. but now consider here, issue raised by your VIP user is related to electricity power cut, and your entire organization has raised same issue.so you have to to make all P1 not only the VIP Users to P1.

to be Precise:- How much it is impacting to your business needs, you have to priorotise your Ticket as P1 or P2 and P3..

check below Thread and also check the PDF Attached by me.

critical Incident Management

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Thanks and Regards
Gaurav Shirsat

[Gaurav Shirsat]

Hello

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Gaurav Shirsat