What is the difference between admin role and agent_admin role

[vamsi_krishna2]

In the same way what is the difference between ITIL role and agent_itil role .

[Bhavesh Jain1]

Check if this link helps : Base System Roles - ServiceNow Wiki

admin:

The administrator role. This role has special access to all system features, functions, and data because administrators can override ACL rules and pass all role checks. Consider these implications when using admin overrides on ACLs.

agent_admin:

Can download and administer the system's built-in agent.

Regards,

Bhavesh

http://www.igate.com

[vamsi_krishna2]

"Can download and administer the system's built-in agent."   , I saw this in WIKI , but i didn't get the meaning of it . Can you explain what does that mean ?

[harikrish_v]

Hi Vamsi,

I haven't used this role yet, but I am guessing that agent_admin role lets you download and administer the system's built in agent, agent being the mid server agent("the name of the external system that the ecc queue messages is either from or to. If the message is from or to a MID Server, the agent name is in the form mid.server.xxx, where xxx is the name of a particular MID Server"). I may be wrong here, hopefully someone else in the community can provide some insight on this.

Thanks & Regards,

Hari

[pradeepsinghsan]

Good question, could not find a valid answer. Closest I can get is what Hari mentioned !