What is the difference between ITIL License Count and ITSA Unlimited (Including Platform Runtime) - Fulfiller User

[Vasu16]

What is the difference between ITIL License Count and ITSA Unlimited (Including Platform Runtime) - Fulfiller User.

How to monitor the Subscription Count . Is the cost model is based on  ITIL License Count or the Count that is showed in the Subscription metrics.

[Ben81]

Hello Vasu,

Both licenses are based on the number of fulfiller users you have.
However the scope (available modules, plugins, functionalities) is different.
With the ITSA unlimited license, you might have additional plugins like Risk Management, Performance Analytics,.. included.

Please have a look on your instance directly:

https://$yourInstance$.service-now.com/nav_to.do?uri=%2Flicense_details_list.do%3Fsysparm_userpref_module%3D51410040c3322100f4a13b251eba8fbc%26sysparm_query%3Dend_date%253E%3Djavascript:gs.beginningOfToday()%5Estart_date%253C%3Djavascript:gs.endOfToday()%5EEQ%26sysparm_clear_stack%3Dtrue

PS: change $yourinstance$ to your instance name.

Hope it helps,

Ben

[sachin_namjoshi · Accepted solution]

Cost model differs for each customer.

Please contact your service now account manager for licensing queries.

Regards,

Sachin