Resolved! Incident Excel report
Hi Everyone, Please help me that,when i export report of Excel on incidensts pending time should be reflect in the Excel sheet please help me on this high priority
Forum Posts
Resolved! How to print value of a Duration type field. I am trying to print "Business time left" in the SLA
Hi. I need to print "Business time left" in SLA. It is a "Duration" type field. I have tried GlideDateTime API and all other general mediums, however, no luck. Can someone please advise. var task_sla_gr = new GlideRecord("task_sla");task_sla_gr.a...
Make text bold in email script
Hello community leaders, Mail Script:template.print('<a HREF="mailto:' + mail + '?subject=' + subject + '&body=To help us better understand your rating, please reply to this email but do not modify or delete the following items: satisfaction, survey,...
Resolved! Dot walking field
Guys , Dot walking field is not showing in list level ?I just dot walked one field from user table to scoped application ,however it showing on form but showing when i tried to see on table.list level what could be the issue ?need your suggestion ! T...
How to make fields mandatory in client script once the other field is filled?
Hi All,I had a requirement to make the fields on the incident form as mandatory based on other fields(multiple fields ) populated.I have written a onload client script function Onload { //Type appropriate comment here, and begin script below va...
How to change appointment limit for Walk-Up Location
I am in a sandbox configuring Walk-up Experience for exploration and my test location is not able to book more than five appointments. There does not seem to be a setting to change this that I can find after pouring through SN documentation, the inte...
Filter result from catalog client script
Hello, When we went live with ServiceNow, our implementers created a Catalog Item for our Service Portal. When a position code is entered on the form, an applications field is populated from a Catalog Client Script which reaches back to a Script In...
Set field value if the related list has the current record
Hi team, Would like to know how do we script/check whether the related list of the current record is not empty. See below screen shots for reference. In the Private Task [vtb_task] form, the related list is "Visual Task Board Cards" When we check the...
Approval email notification triggered twice for the requested for user
When an RITM is approved or rejected, email notification is sent twice to the requested_for user. Send to event creator is enabled and when checked in emails logs. two entries are found which has triggered the email notification to the requested for ...
Resolved! Call Glide record of table (RITM) in the Business rule which is written on same table (RITM)
Hi , I am writing an After Business rule on RITM table, where in as per requirement I also need to glide record to the same RITM table in that Business rule, Is it possible to call glide record of same table. In the After Business rule, as current.up...
Resolved! Including Group Name changes in an Update Set
Our SME recently left and I've taken over (with little experience of ServiceNow) so please go easy. I'm trying to rebrand one of our companies in Dev and have noticed that not all of the changes are being pulled through into the update set. The chan...
UI action to change state of change record to Review
I need to create a new UI action to allow someone with the role of change manager to move a change record in any previous State straight to the State of Review so it can be updated and closed. Change Management intend to use this to record unauthoris...
Resolved! RITM Closed Incomplete best practice
Hi Team, Asking if there are any best practices when it comes to the Service Catalog lifecycle wherein: 1. An REQ has many RITMs2. The 5 RITMs are generated or created all at the same time3. There are 3 succeding RITMs after the 5 previous RITMs are ...
Resolved! Writing a background script to change the approver of RITM
The approver of the RITM is no longer with the company, so the user is locked out and the approval of few RITMs is pending for approval. He was the Owner of two Parent Groups in the system. I have manually changed the new Group Owner of the mentione...
Resolved! Extracting additional values from List Collector
We have a record producer where one of the variables is a List Collector using the sys_user table. They would like to have posted in the Description of the ticket additional data for each user selected in the List Collector. We already have a Global ...
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