We are on the San Diego release and would like to roll out surveys for incident management. The block we are having is that we would like to hide the survey 'Save' button from our built survey. I know in previous versions (pre San Diego) this was to ...
I need to know how to close change request once all the change tasks have been closed. First Assignment group should be closed then Additional assignment group should be closed then change request will closed. After assignment group closed , change r...
Hi All, We have a field on change request form which is populating support group from CMDB record. when we save/update the form, value is getting cleared automatically.
Hi All, How can I compare current date & time with sys_updated_on? My requirement is to check whether the record was update recently or not. TIA
Hi All, How to delete an outage record not only from the change request related list, but also from the outage table. When a change is rescheduled and the associated outages are changed, an associated outage can be deleted/disassociated from the tab ...
Hi Experts, How to call script include in the flow designer if when we are using flow in service catalog. Could you expain with one example. Regards Rajveer
For a catalog item in service portal, the currency showing as dollar, but it should show as pound. Checked in user table, the country code is "United Kingdom" and the language in setting is "English". I couldn't find why the catalog item is showing ...
Hi ServiceNow Community Developers, Do you know if there is a way to copy and paste attachments into a serviceNow ticket without using the current oob functionality whereby you click the attachment icon and then look for the attachment and then uploa...
Hi @Ankur Bawiskar , We have a requirement where we need to calculate the difference between two date/time fields and the answer should populate in another duration field Here, we are using client script and script includeIn client script we are gett...
How can I create an incident from Snow to PagerDuty.
Hello All,We want to add a label/instruction type field on the incident form we have tried with annotation but the annotations are not visible on the portal view.Any guidance or tips would be greatly appreciated!Thank you.
Hi All, I want to show catalog items on portal based on user criteria applied on the catalog item.If the catalog item has any user criteria, then it should be visible only to those users who has access.How to get the catalog items based on user crite...
Hi guys, I have a list collector in the group table that has a list of roles in it. I need to check if those roles are already contained in that group (sys_group_has_role table). And if not, assign them. I came up with a business rule in sys_user_gro...
Change the Status from Pending to Work In Progress if customer is updated the ticket (When Status Reason = Pending with Customer)Thank you !!
Hi All,I have a requirement where I have to get the count of RITM records tagged to the request of a particular RITM as the business rule in running on the RITM table, I tried the below thing but it doesn't seem to work, is there any other way I can...
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