I am working on setting up our SLA triggers - we have multiple assignment groups that can be included in the lifecycle of an incident/request ticket. We want to be able to see which teams are meeting/breaching the SLAs we have set for response times....
1) I see RITM Stage = waiting for approval, after approved. (How to update the stage in the flow designer?) 2) when I moved the first TASK into Work in Progress – this should update the RITM stage & state, this is NOT happening @shyamkumar VK @Na...
Hello, What does break fix means ,How does it works , What is the proces? Someone please share their expertise in thisThanks in advance
UI action Update is not working on Agent workspace for Incidents. UI action is visible however its not saving any changes or updating and returning to list view; as it does in the platform. The UI action is working exactly correct in the platform (Up...
Hi Team,I found one question in ITSM dumps makes me some confusion. The questions are provided below. I want to clarify the correct answer to learn. Please anyone help me. : 1A tester reports a bug. because they submitted a known error article from a...
Hi, We have created catalog item and we have used attachment variable to attach the attachment while creating request in ServiceNow. Once the request is submitted approver is using service portal to approve the request but he is not able to see the a...
Hello Everyone,I tried to look into how an approver can be able to view the attachments of the record to be approved, whether it is from Knowledge, Change, or Requested Item.However, most of the suggestions to solve the solution is to create a busine...
I have an list variable for user to select multiple groups while creating new record on table.I want to add reference qualifier dynamically via onLoad client script.Any lead will be helpful , Thanks
Hi, I hope anyone can assist me with the requirement below; I have a custom table and a record producer which creates records on this table. On this table I have an Image field on the form. On a portal form, an Image field can't be created, thus ca...
Hello Guys I Have a Requirement like when user click on an URL then the Value of parameter will in a string field.So this is my business rule :Result is coming but is there any out of box function that can help in client script then please help me ...
Requirement : All Approval users should be able to post comments in the Activity Stream input field. System Functionality : Only Admin/itil/requestor were able to see the Activity Stream and post the Comments. Did anyone come across this issue and is...
I want to perform the sentiment analysis on incident module based on the content in work notes or short description field. Any idea how can we use existing servicenow sentiment analysis plugin for the same.
Hello.I would like to set the default value for a variable in a catalog item to the department of the logged in user.I tried "javascript:gs.getUser().getDepartmentID();" and the first time the default value was successfully entered into the for...
Hi All, I have requirement to populate the number field with customized prefix. I know it can be changed in Number Maintenance table. But the prefix will be dynamic based on the location of the user/location selected.Example: If I select location as ...
When Iam running ATF, it is getting failed and stating like 'Cannot read properties of null (reading 'replace'). Can anyone help me about how to fix this type of issue to proceed further.Please find the screenshot below.
