What is the major differences b/w Catalog item and Record Producer provide me with real time example

[SreenadhChenna]

Hi,

What is the major differences b/w Catalog item and Record Producer provide me with real time example.

Please help me out with real time example.

Thanks,

[Vishal Birajdar · Accepted solution]

Hi @SreenadhChenna 

1.Catalog Item : Catalog item is nothing but the services provided to end user to fulfill there need.

E.g, If end user want new laptop replacement. He can raise a request using catalog item.

Then that request will be fulfilled by fulfiller.

Catalog item have three components.

1.Request

2.Requested item

3.Catalog task

2.Record Producer : By using record producer end user can create task based record in ServiceNow.

E.g, If end user want to create incident in ServiceNow.

Please refer the ServiceNow documentation for more info.

Below link might help

https://www.servicenow.com/community/itsm-articles/catalog-item-v-record-producer-when-why-simplifie....