what is Underpinning contract ?

[m_bhushan]

what is Underpinning contract in SLA

[Rajesh Mushke]

simple Example:

An SLA is a contract between the IT Organization and the End User

An OLA is a contract between IT departments

An UC is a contract between the IT organization and suppliers.

Please Refer :

SLA vs OLA

Best Practice

What is difference between SLA & OLA

[Rajesh Mushke]

Hello Bhushan Maindarkar,

I hope you are satisfied with the my Answer.

So,Would you mind please close this thread.

Let me know if that answered your question. If so, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list. Please Visit .How To Mark Answers Correct From Community Inbox

[Rajesh Mushke]

Hello Bhushan Maindarkar,

I hope you are satisfied with the my Answer.

Please close this thread.

Let me know if that answered your question. If so, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list. Please Visit .How To Mark Answers Correct From Community Inbox