What updates the Change Request when a Change Task is closed?

[tee3]

Hi SN Community,

I'm wondering if anyone knows what triggers an update to the Change Request when a Change Task is closed? We've created a new state for Change Tasks and are noticing that when a task is closed with the new state, the Change Request does not update which causes an issue with "Wait for Condition" activity in the workflow.

Appreciate any help.

[Chuck Tomasi · Accepted solution]

You can do that... it's just another business rule. Something like this:

Name: Force change update

Table: Change task (change_task)

Advanced: true

When: after

Insert: true

Update: true

Condition (blank)

Script:

(function executeRule(current, previous /*null when async*/) {

        var chg = new GlideRecord('change_request');

        if (chg.get(current.change_request)) {

                  chg.setForceUpdate(true);

                  chg.update();

        }

})(current, previous);

[tee3]

That works too. I was just curious as to what is OOB. Thanks for your help.