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Grant access of table to users

Hey Experts! I have created a new custom table (let's call it myCustomTable). By default, the system created 4 basic ACLs, as expected. Also, a role was created : 'myCustomTable_user' The requirement is: Business should have the ability to create rep...

Set up Virtual Agent web client

Hi, We have a requirement to add URL to a virtual agent bot in ServiceNow instance. I used the web client link but it is redirecting to the default Virtual agent chat. Can we redirect it to a custom chat which is created using Agent Chat. Else do we ...

sreekeerthi by • Tera Contributor
  • 1178 Views
  • 3 replies
  • 0 helpfuls

Resolved! I want to configure the chart with the intended colors on the dashboard.

As shown in the dashboard chart below, the chart is organized by 3 colors (#77b27b, #e9b86f, #C83C36) according to the three incident grades. However, the color of the bar chart changes randomly after a certain period of time, different from the init...

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Community Alums by Community Alums •  
  • 774 Views
  • 2 replies
  • 3 helpfuls

Validating the attachment type and size

I had written before insert business rule on attachment table. In attachment table sys_id of the case that is going to be created. Business rule is working correctly as how I expected but the major problem is that this is running for all the forms in...

satya30 by • Tera Contributor
  • 770 Views
  • 2 replies
  • 0 helpfuls

Change Approval Policy - Sequential

I have a requirement that asks for three group approvals at assess stage of a change request. these approvals should be in sequential order. But as I am using the change approval policy, all three are getting fired together in parallel because the co...

Resolved! Attachment mandatory on task and RITM based on Yes/No Variable

Hi TeamI'm trying to make attachments mandatory on a SC task and Form . I used a catalog client script but it is not working as expected. Can Some one help me Please?function onSubmit() {  if ((g_form.getValue('test') == 'Yes') && (document.getElemen...

Envio de Arquivos - GLPI

Pessoal, boa tarde! Estou com um problema para enviar anexos da plataforma ServiceNow para a plataforma GLPI. Pelo POSTMAN tudo funciona as mil maracilhas, mas quando tento fazer de forma interna no ServiceNow, o arquivo até chega do outro lado, mas,...

Telecom billing in ServiceNow

I'm interested to know if anyone is doing telecom billing in ServiceNow - particularly having replaced Pinnacle or MySoft.

dan_cooper by • Kilo Contributor
  • 9833 Views
  • 37 replies
  • 4 helpfuls

ACL on flow designer

I want to make the sys_hub_flow table (flow designer) editable to only applied filtered records (Application is xyz) to the specific users and not other records that users able to edit

Resolved! Flow Designer - "Look Up Records" Multiple approvals issue

The goal is to have a flow run daily on the sys_user table, pull in those that have account expiry within 2 weeks and ask for approval. Upon approval/reject, it should open a task to remove/renew the account. I have the below flow built but it only s...

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Anthony16 by • Tera Guru
  • 1106 Views
  • 4 replies
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