i would like to certain groups like desktop support support itil to access sow and not native ui
i would like to certain groups like desktop support support itil to access sow and not native ui , how it can be done ?
Forum Posts
Would like to change the default article preview sample text for the "Standard" article template.
Hello, I would like to change the default sample text in the Standard article template. The "Standard" template is not visible when I browse to Knowledge > Administration > Article Templates. The current preview sample text is in Latin, thus I woul...
Release Management record state not moving
Hi, I need help, I have a release record with related task that were closed and completed but for some reason the release record did not move from "requirement gathering" state even after the related release task were closed. 1. how to I add the wor...
Resolved! Table Name Shared Reports
Hi TeamDoes anyone know which table I can use to see the users or groups with whom reports have been shared?I have 180 reports created, and I need to see whether they are shared with users or groups — but I don’t want to check them manually one by on...
Lab 5.1 STRY050103 ITSM Implementation on Demand
Hello everyone,I have an issue with completing the lab. I have pasted the code in the script but I can't see in the step after the "TEST Inbound Email". I have searched and even came back with the previous labs but I still can't complete the task. Co...
Teams integration breakfix
Hello All, In our current organization we have implemented a Teams integration. Where are getting an error message as 404 while authenticating. Where as Oauth token is valid while validating it.
How to hide a catalog from native UI and make it visible only from portal
We have a catalog which we need to show only on portal. It should not show on native UI. Do we have any recommended method of doing this?
Workspace options deactivation on Gloabl Search drop drown
Hi Everyone, I need to deactivate the following two option “CSM/FSM Configurable Workspace” and “Service Operations Workspace” from the global search drop down. Please refer the below screenshot for your reference. I reached out the ServiceNow suppor...
Error Message is not displaying when action is aborted.
Hi All,Please help me with below requirement:I have created one custom UI Action Button Add in related list of incident form.In which if i click on add button and if the incident which I have selected is major incident or if that incident is of highe...
Change Calendar View to include Blackout Schedule
Hi all, I am trying to create a Calendar View of upcoming change requests that can also include any blackout/maintenance windows, such as a Christmas Change Freeze. I have tried a variety of report table sources but cannot seemingly link the two by w...
How to ensure that the field is not affected by any client-side controls.
Hi everyone,I'm trying to prevent a field (specifically priority on a custom medication table) from being affected by client-side logic, such as UI Policies or Client Scripts.I've come across undocumented attributes like:ignore_control=trueclient_scr...
On click of "Check Conflicts" button, some Related list Impacted Service/CI record is being removed.
Hi All, I have an incident to check , why Impacted Service/CI record is being removed when "Check Conflicts" clicked on change request record. From change history i can see like "Mapped Application is removed" , when conflict was run. So I checked th...
Resolved! How to get the RITM variable from the REST API
Hi Team , Can anyone help to fetch the RITM variables from the (sc_item_option_mtom) table using get method API Name (get method https://p99uat.service-now.com/api/now/table/sc_item_option_mtom?number=RITM0041533 Using this method I am not getting t...
Resolved! Add a field to form view
I am trying to add a field (Operational Status) to the form view (just top of the Site ID field). But this simple job is giving me grief. As you can see below, it is telling me I am not on the correct scope to modify the form view - Now, I am not a ...
Rejecting/approving any Change approval request , the wf_activity is getting empty.
When I am Rejecting/approving any Change approval request , the wf_activity field is getting empty. can anyone explain/ know how it is configured for normal change ?