How to create new ticket in ServiceNow from UI
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‎12-09-2016 03:56 AM
Hi,
I am trying to create ticket in servicenow from UI but not able to see any options for it. I am able to create incident, asset etc but not sure how I can create tickets. Also If I try to create ticket using Table API, it works fine for me.
Please share any pointers on this.
Thanks,
BrajMohan
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‎12-09-2016 04:07 AM
What does ticket mean here ? Could you explain more about it?
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‎12-09-2016 04:15 AM
As I understand ServiceNow, there are two objects incident and ticket to track customer issues. My integration works fine for both the objects but for documentation purpose I need to do few things around ticket object from UI. I am able to do this for incident object but somehow I am not able to see create new ticket option in ServiceNow portal.
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‎12-09-2016 04:21 AM
These are tables in service-now and access defined on each table's record that who can read/ create/delete it.
New button also visible based on your role. Be sure that you have sufficient role to create new Ticket.
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‎12-09-2016 04:28 AM
thanks. I am currently logged in as system administrator.
