What would be considered a good response rate for customer satisfaction surveys

[Marie Minoue]

Hi,

We are sending customer satisfaction surveys at the resoluton of each ticket. I am looking for what we should expect nowadays to be a good response rate from users. 

[Community Alums]

Hi @Marie Minoué ,

I have a great article which should be good for your requirement :

https://community.servicenow.com/community?id=community_blog&sys_id=f714f463db7e1fc0a8562926ca9619f9

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Marie Minoue]

Not really helping. I am wondering how many people should reply to the survey ? Not everyone will take the time, but what should be considered good ? Are we expecting 10% of them or 30% or 50% or 80% to respond ?

[Community Alums]

Hi @Marie Minoué ,

This article should help you :

https://community.servicenow.com/community?id=community_blog&sys_id=f714f463db7e1fc0a8562926ca9619f9

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Community Alums]

Hi @Marie Minoué ,

This article should help you :

https://community.servicenow.com/community?id=community_blog&sys_id=f714f463db7e1fc0a8562926ca9619f9

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep