When I attach a Document to KB article, I can not find the attachment when I go to search for the article via the Employee Center

[Hola Ola]

Hello All,

When I attach a Document to KB article (Organization Knowledge) I created. Once the article is published, I can not find the attachment when I go to search for the article via the Employee Center portal.

Below is what I get when I check the 'Display attachments' box

When the 'Attachment link' box is checked, here's what I get - The "Save As" Dialog box

Any help on what has gone wrong?

Thanks.

[Chandu Telu · Accepted solution]

Hi,

Check the below links it will be useful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0744245

https://community.servicenow.com/community?id=community_question&sys_id=309c9c2bdbfcc550bb4a474d13961932

Thanks
Chandu Telu
Please Mark ✅ Correct/helpful, if applicable,

[Chandu Telu]

Hi,

Looks like your issue is answered here

https://community.servicenow.com/community?id=community_question&sys_id=a1a9ce9d1b03f094fc3233bc1d4bcb76

The fix for this was actually quite a simple one! After speaking to support, they helped show how it all sat together. 

Although the URL suggested that the page being displayed was kb_article_view, "It's just an exception for esc portal, it's not specific to KB Article view, same with some catalog pages".

Therefore the page that needed the widget added to, was esc_kb_article_view.

"You can know for sure which page should be edited by CTRL + Right clicking on a widget and choosing the option 'Page in Designer'. "

Thanks
Chandu Telu
Please Mark ✅ Correct/helpful, if applicable,