when I change the priority of my incident record to 1 then all other incident records which has a pr

AbhishekK730278 · ‎12-21-2023

when I change the priority of my incident record to 1 then all other incident records which has a priority 1 should be get none as a proority(priority has a choice field)

Saurabh Gupta · ‎12-21-2023

Hi,
OOTB priority is depends on urgency and impact.
I do not understand why you need this type of configuration, but you can write a onBefore BR on incident table when priority chnages to P1 and set priority,urgency and impact as empty for all other incidents.

Thanks and Regards,

Saurabh Gupta

View solution in original post

Dr Atul G- LNG · ‎12-22-2023

Hi @AbhishekK730278

You are breaking the basic rule, Priority must be driven from Impact & Urgency. The directly change in priority is not good and recommended.

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