When incident is resolved i need to update the Outage table with Outage type,Begin and End values

[Rajamouly]

Upon Incident Resolution, the assignee will fill out Actual Start/Actual End and Outage Record type fields on the incident form and these fields will be populated automatically on the Outage record.

For this i have created after business rule, and mentioned the condition

Condition:urrent.incident_state.changesTo (6)

Script: 

(function executeRule(current, previous /*null when async*/) {

var outageGr = new GlideRecord('cmdb_ci_outage');
outageGr.setValue('begin', current.getValue('work_start'));
outageGr.setValue('end', current.getValue('work_end'));
outageGr.setValue('type', current.getValue('u_outage_record_type'));
outageGr.update();

})(current, previous);

Am i missing anything here, Please help me.

 

 

[Pavankumar_1]

Hi @Rajamouly ,

try this script.

(function executeRule(current, previous /*null when async*/) {

var outageGr = new GlideRecord('cmdb_ci_outage');
outageGr.addQuery('task_number', current.sys_id);//i am assuming that taks_number will have the incidnet reference
outageGr.query();
if (outageGr.next()) {
outageGr.begin = current.work_start;
outageGr.end = current.work_end;
outageGr.type = current.u_outage_record_type;
outageGr.update();
}
})(current, previous);

[Pavankumar_1 · Accepted solution]

Hi @Rajamouly ,

Your script is correct and you can create one incident and make it to In progress.  Then update actual start and actual end, configuration and then resolve it.

It will update all the fields to that outage record.