when the direct link to a catalog item is shared with users, it displays the error message.

[Himanshu Raj]

When the direct link to a catalog item is shared with users, it displays the error message. "You are either not authorized or record is not valid." if the user is not logged in.

Is there a way if user is not already logged in, we need to redirect user to login page and upon login they need to be redirected to catalog item link which they clicked in first place. Thanks in advance. 

URL : https://exampletest.service-now.com/myportal?id=sc_cat_item&sys_id=a498811f1bdf0114629d7735cc4XXXXX

[dgarad]

Hi @Himanshu Raj 

Few things to check

1) please check whether the user has valid roles or not

2) Also check whether those users satisfy the user criteria applied for the record producer which is used to create the case

Also sharing a few links for reference

Service portal error "You are either not authorized or record is not valid."

SC Catalog Item giving You are not authorized or record is not valid