Where are icons for Service Catalog Items stored in SN?

[arow]

That's pretty much the question - when looking at existing categories, especially Top-level ones that appear in our self-service portal with icons, I cannot see where these icons are stored. When I click on Icon, I am only presented with the option to upload a new one or delete the existing. If it can be deleted, it means there must be a file somewhere that can be removed?

I am looking at Service Catalog module > Maintain Categories. I look at the table but it doesn't contain anything. Am I looking in the wrong place or missing something obvious?

[jlampson]

Absolutely right. These are in sys_attachment.

[danielcuadros]

Are stored just right there.

Thank you.

[salemsap]

Those are available in sys_attachment table.If you want to find an image in attachment table.right click on the image available in catalog items and click copy image url.In that url,u can see sys_id of that image.By using it,you can easily find that image in attachment table.

[Laurie Marlowe1]

If you are looking for small icons not stored in System UI -> Images, do the following:

System Properties -> UI Properties , then click the magnifying glass next to any of the images defined in the property field.   The image directory has all the icons displayed.   You can mouse over (in Chrome) and get the path and icon name, or in IE, right-click and get the information from properties.

Alternatively, type in the URL https://<instance>.service-now.com/image_picker.do

Thanks,

Laurie

[Bonnie Cresswe2]

They are stored in the sys_attachment table, but there is a Read ACL on that table that prevents you from getting to the record.

There are two Read ACLs on sys_attachment, you will see that one of them (the one with the getSCAttachmentReadAnswer function in the script) does not have "Admin overrides" turned on - if you set that to true you will find the service catalog images (the table name is coming up as ZZ_YYpc_software_cat_item or ZZ_YYsc_category in my instance, depending on whether I am linking it to an item or a category).