Where can I see the state values (numeric) for Incident?

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‎04-21-2023 01:03 PM
Hello All
Its late in the week and brain is fried
Where can I see the state values (numeric) for Incident? 1=New, 2=In progress etc
thanks much
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Incident Management
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‎04-21-2023 01:22 PM
Hi @Mary ,
You can navigate to the 'sys_choice' table, and select the table as incident and element as state, you'll see the values of the state field for incident record, these are OOB, you can create new one's based on the requirement.
If my answer has helped with your question, please mark this solution as correct
Thanks!!

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‎04-21-2023 08:16 PM
Hi @Mary ,
You may right click on the field then choose Configure Dictionary. Go to the bottom of the form and look for the 'Choices' tab. The actual value should be on the 'Value' column.
Like below:

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‎04-21-2023 09:32 PM
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‎04-22-2023 11:00 PM
Hi @Mary ,
I trust you are doing great.
- Go to the ServiceNow homepage and navigate to the left-hand side menu.
- Click on the "Dictionary" module.
- In the Dictionary module, search for the table that contains the "State" field. For example, if you're looking to configure the "State" field on the Incident table, search for "incident" and click on the corresponding table.
- Once you're on the table's dictionary page, search for the "State" field and click on it.
- On the "State" field's dictionary page, scroll down to the "Attributes" section.
- In the "Attributes" section, find the "Choice" attribute and set it to "true".
- Save the changes to the dictionary.
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Regards,
Amit Gujrathi