Where is defined the default workflow for service catalog requsst? How I can change it?

[Yuriy6]

Hello @all,

I need to change the default workflow for my service catalog. But I cann't find, where it is defined.

The default workflow is "service catalog request"

Thank you!

Best regards from Munich, Yuriy

[Ankur Bawiskar]

Hi,

Yes you should not change this workflow. Basically what this workflow does is if the request cost is within $10000 I guess the request gets auto-approved and then workflow for catalog item is triggered.

I believe you must be having catalog items; you can have different workflows attached to the catalog item as per your requirement

Example: there can be 2 catalog items one for hardware request and other for software request; each having it's own workflow

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Yuriy6]

yes, but our Consult has changed the default workflow und I have problems with it now.

That is why I want to make the default workflow "Start-->Finish" only und all steps have been managed by RITM workflows, as you say 🙂

But now I have understand the principle of it 🙂

Thannk you very much!