who can i ask for access to amend the walkup experience application ?

[chercm]

i plan to add a field to lookup user asset in the interaction form 

how can i ask to remove the restriction ?

[Dr Atul G- LNG]

Hi @chercm 

Have a look here

https://www.servicenow.com/community/itsm-forum/how-to-customize-walk-up-experience/td-p/630819

[chercm]

@Dr Atul G- LNG  that is not what i was referring to . i created a user_asset field in reference to alm_hardware table and i want to display all the user asset when the interaction form loads 

and i ask chatgpt and it given me below but it is not working 

To create a field on a ServiceNow Walk-up Interaction form that looks up user assets from the alm_hardware table based on the opened_by field, you can use a combination of reference fields, client scripts, and possibly a Script Include for server-side processing. Below are the steps to achieve this:

1. Create a Reference Field on Walk-up Interaction Table:

1. Navigate to ServiceNow Studio > Tables.
2. Open the Walk-up Interaction table.
3. Create a new reference field, let's call it user_asset.
4. Set the Reference field to reference the alm_hardware table.
5. Configure the Reference Qualifier if necessary to filter assets based on the opened_by field.

2. Create a Client Script:

1. Navigate to ServiceNow Studio > Scripts - Client Scripts.
2. Create a new Client Script and name it something like WalkupInteractionClientScript.
3. In the script, use the onLoad function to trigger the lookup when the form loads:

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function onLoad() { // Get the value of the 'opened_by' field var openedBy = g_form.getValue('opened_by'); // Check if the 'opened_by' field is not empty if (openedBy) { // Make an asynchronous request to the server to get user assets getUserAssets(openedBy); } } function getUserAssets(openedBy) { // Create a GlideAjax instance to make a server-side script include call var ga = new GlideAjax('YourScriptIncludeName'); // Replace with the actual name of your Script Include ga.addParam('sysparm_name', 'getUserAssets'); ga.addParam('sysparm_opened_by', openedBy); // Make the AJAX call ga.getXML(handleResponse); } function handleResponse(response) { if (response) { // Parse the JSON response var result = JSON.parse(response.responseText); // Check if the response was successful if (result && result.success) { // Set the value of the 'user_asset' field with the received assets g_form.setValue('user_asset', result.userAssets); } else { // Handle errors alert('Error fetching user assets: ' + result.error); } } }

3. Create a Server-Side Script Include:

1. Navigate to ServiceNow Studio > Scripts - Script Includes.
2. Create a new Script Include and name it something like YourScriptIncludeName.
3. In the script include, create a function to process the server-side request:

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var YourScriptIncludeName = Class.create(); YourScriptIncludeName.prototype = Object.extendsObject(AbstractAjaxProcessor, { getUserAssets: function () { var openedBy = this.getParameter('sysparm_opened_by'); // Query the 'alm_hardware' table based on 'opened_by' field var userAssets = new GlideRecord('alm_hardware'); userAssets.addQuery('assigned_to', openedBy); userAssets.query(); // Process the results var result = []; while (userAssets.next()) { result.push({ name: userAssets.getValue('name'), // Add other fields as needed }); } // Return the result as JSON return new JSON().encode({ success: true, userAssets: result }); }, type: 'YourScriptIncludeName' });

4. Add Client Script to the Form Layout:

1. Go to ServiceNow Studio > Forms.
2. Open the Walk-up Interaction form.
3. Add the WalkupInteractionClientScript to the form layout.

5. Test the Walk-up Interaction Form:

1. Create or open a Walk-up Interaction record.
2. Select a user in the opened_by field.
3. The user_asset field should automatically populate with the assets associated with the selected user