Why am I getting 'No Preview available'?

[Sana10]

Hi Community,

Reference Icon not showing preview

We have a requirement where we need to populate other fields with the correct data when clicking on selected location.For this I have written
script include and on change client script, It is working fine I can populate the data in the field.We have a List, Edit, Disable ACL on this field.
Problem is whenever this variable is getting auto populated it is not showing preview on refrence icon.

Please help me to sort out this. since I have to deploy this as soon as possible.

Thanks.

[Varsha21]

Hi sana,

it seems that you are doing something wrong,

first in onchange client script use 'newvalue' insted of g_form.getValue("location"));

now tell me, suit/Area field where it is referring and what is its value i mean database name,

first compare sys_ids from script include which you are returning and same sys_id is present on your ref_table.

e.g 214 is present already in table then only it will give you record info.

whenever you are trying to set value on reference field set proper sys_id to field.

par=par.parent;

you are not using this par variable anywhere more.

Thanks

[Ajaykumar1]

Hi Sana,

Refer the following community threads.

"No Preview Available" - How to allow approvers to view the formatted requested item?

No Preview available for a varaible of type reference field on request item?

Regards,
Ajay

[asifnoor]

Hi Sana,

Kindly refer to this link and check if your table is configured properly with the sys_popup view

https://docs.servicenow.com/bundle/istanbul-platform-administration/page/administer/field-administration/task/t_FieldsDisplayed.html

[asifnoor]

Hello Sana,

I have seen that you have marked the comment as helpful. Could you also accept the comment as a correct answer so that the question is moved to the solved list.

[Anurag Tripathi]

It is a broken link, the related record is deleted somehow that is why it is showing like this.