Hello Community,
I have this UI action that appears on the change task form and when clicked, it shall change the phase to Quality Approval. Now, this works, when an 'admin' user clicks on it, but it doesn't work for an 'itil' user and I don't understand why.
I have been testing this under my 'admin' account, the phase changes correctly do 'Quality Approval', but when I impersonate for an 'itil' user (with no admin rights) and click on the UI action, nothing happens.
Our change task form:
The conditions are evaluated to 'true', this I have tested many times - impersonated as 'admin'.
Can someone please advise me what is wrongly configured here...? Thank you so much in advance...
UPDATE: The fields "Phase" and "Status" of the Change Task should be read-only and can only be controlled via the UI Actions (except for Admins, who can also change this).
