I have a Scheduled Jobs which running daily for Request (100+) records and assign it to specific group. Is there any way to set interval say 10 seconds to between each and every records.Reason we thought is that Scheduled Jobs runs for 100 records an...
On a catalog item I have a question that is a choice list (drop down).It consists of several values that each execute a different path in the workflow.It turns out that 1 of the choices is not ready for production so I want to temporarily hide it or ...
Hello community,I'm searching for some functionality that allows task auto-assignment based on skill and workload of the group members. I've looked into Queue Manager from the Share and it provides great functionality for auto-assigning tasks based o...
Hello,On my ServiceNow catalog items, I have a field asking users when they would ideally need to receive their item by (it is a date field called needed_by). I would like to set a restriction that they cannot pick a date unless it is 7 days from the...
i need user to redirect to external page while clicking button.
Hi Friends,Does anyone know if ACL's are captured in update set or not because I tried editing one ACL but coudln't find it's update in Update set. ?? Can anybody tell me how to capture it.
What is the table name for incident?
Hello all,I am trying to sync the start & end date of a Change Request record with the planned start & planned end date of the corresponding Change Tasks, related to it (the Change Request record).My goal is the following:- let's imagine that I have ...
On filter condition builder, Is there a way i can extract a list of users who belongs to a specific group?I want to extract a list of users from user based on their group and use it in the workflow if activity. I'm doing something like this below but...
We recently created SLAs for catalog tasks and would like to attach the SLA to tickets that were opened before the SLA was created but I can't find a way to force the SLA to run on these tickets. Is there anyway to do this?
how to add save button on to the incident form? What are the steps to it?
When I click on acknowledge button of the incident ticket the status changes 15, it should be acknowledge. Please assist
Hi,i'm trying to update requested item variables using script. i tried to do it using the setValue functionSeems like this option workreq.variables.first_name = 'MY NAME';but this option does not work:req.setValue('variables.first_name ','MY NAME);re...
Hi,I want to change the incident form view based on the role of user, severity and particular assignment group entered on incident form.I can not use view rule, as there is no scripting space in view rule to check desired role of user. I want similar...
Hi,We have one record producer which is on Incident table. In which, back end ( in the service catalog form)it is named as "detail" which is mapped to short analysis field. Now i want to restrict the short analysis field length.I have used max_length...