How can I include a clickable URL in field message?
I am trying to embed a URL in the field message, How can I use html in field message, Is this possible?
Forum Posts
Resolved! Scheduled Job - First Saturday of each month
Hi all, I currently have a requirement to create a scheduled job for a task to generate on the first Saturday of each month. I can't see any way to do this without scripting. I have come across Scheduled Job Condition - First Monday of Every Month bu...
How to filter a group from the Opened by" field on a report?
I'm trying to great a report to get the requests opened by 2 groups from a department. I can't get the group from the "Opened by" field, and I'm trying to find the best place to use some script o get this information
Can we use JSUtil in scoped application..?
Can i use !JSUtil.nil in the script instead of (current.u_vendors == '') Below is the UI action which is for a scoped application, if yes how? Please help with the script changes. function promptForPromoteMIC() {if (!g_form.getControl('work_notes')...
Resolved! ITIL users not able to see Catalog Item Question Variables in Report/List view
We have a use case where we need to have users report against the answers that were provided to the questions (Variables) for a catalog item. This catalog item (Product Suggestion) creates an incident via workflow and the variable are listed in the ...
I am looking for Knowledge Article Template (example)
I am looking for Knowledge Article Template (examples) to start with and I want to give the template to my teams to start creating the articles. Thank you in advance.
Resolved! Contact type in Incident form
Hi, Need to add one more drop down for contact type in incident form. by default we have option like None email phone self service walk in for these i need to add one more drop down. How we can achive this. Regards Manikantha R
Resolved! Data Policy Exception: the following fields are mandatory: Task error on Idea form
Hi, I have created an Idea and clicked "Accept" button which should create a demand but seeing the following error instead of seeing the demand number. We have the following business rules
Hide a catalog item which is part of an order guide
Dear Experts, We want to build an order guide combining 3 catalog items. However, we do not want the users to access these catalog items independently/directly but only through the order guides. If we add user criteria/entitlement to these catalog ...
Playing a sound file when a ticket is assigned to your group
Hi, My service desk would like a sound to play when a ticket is assigned to their resolver group, is there away to do this, I have located this information - Customize the Connect audio notification sound which seems to cover - Audio file to play t...
Resolved! Business Rule to make checkbox true
Hi, We have a Brand table in which I have created a list controller location field to select multiple location in one brand. And we have an application services table which has brand field referencing to brand table and location field referencing to ...
Resolved! How to make visible 'Edit' Button in related list of Affected CI tab from 'Assess' to 'Review' state in change request
Hello, 'Edit' Button in related list of Affected CI tab from 'Assess' to 'Review' state in change request table should be visible only who having change manager role. Thanks
Resolved! Updating work notes of SCTASK when a field is updated in RITM
Hi, I have a requirement where a field is modified in RITM, work notes have to be added in SCTASK with that information. I have added the following "before" business rule for "insert" and "update" on sc_req_item table ------- (function executeRule(cu...
Resolved! What is the recommended best practice for prioritising requests
Hi, This may seem like a odd question but is there a best practice solution for how to prioritise requests in ServiceNOW? The situation I have is that we support a number of different business, they all have access to the same catalogue items but som...
I want a rest api query to fetch first 5(recent) incidents from service now
I want a rest api query to fetch first 5(recent) incidents from service now
