ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Script Include: Returning Null Value

Hi All, I have written an onLoad() Catalog Client Script where I used GlideAjax which is calling a script include. Script Include has the simple glide record query where it fetches a date time field value based on the query result. When I execute the...

kutvaram by Tera Expert
  • 2236 Views
  • 18 replies
  • 0 helpfuls

Custom Interactive Filter for a String field

Hi All, As described in the example on servicenow docs I have created a UI macro for a custom interactive filter for a string field as below : In the example after this it says to create a custom dashboard object where we will pass the name of this U...

find_real_file.png

Resolved! Lookup Select Box reference qualifier help

I have two OOB tables: cmdb_ci_service and cmdb_rel_ciI have two variables on the catalog item form:1) App ( lookup select box ) variable with cmdb_ci_service table reference. 2) server ( lookup select box ) variable with cmdb_rel_ci table reference ...

Choice fields on Child Table should not reflect on Parent table

Hello, I have a child Table named Child-1 which extends to table "parent-1" The "parent-1" table extends to "Parent-2". I have a field "stage"(type: choice) on parent-2 table which will eventually inherited to child-1 table. Now I have to add choice ...

Kumar72 by Kilo Explorer
  • 1332 Views
  • 1 replies
  • 0 helpfuls

Monitoring tool Integration and rules

Hi,I have a query related to Monitoring tool Integration with SNOW:1> There is a scenerio- If some CI or network device is down, an alarm or alert should be generated in monitoring tool then on the basis of that alarm a ticket should be opened in SNO...

abhijats by Tera Expert
  • 5264 Views
  • 13 replies
  • 2 helpfuls

Resolved! How to add field message to selectbox

Hi All, i am creating a catalog item in that I have a select box as Impact with choices as Level 1, Level 2, and Level 3 if level 1 is selected i need a text to be displayed similarly for level 2 and level 3 but the texts are different. how do I do t...

Appu by Tera Guru
  • 7483 Views
  • 8 replies
  • 9 helpfuls

getClientData in server side?

Hi Folks, The below code is written in business rule,what the below highlighted code will do and what exactly this gs.getSession().getClientData('dontcopy') == 'true') means in  BR. Because of this sometimes comments are not copying to SC_task. if(gs...

Vijay27 by Tera Guru
  • 3644 Views
  • 2 replies
  • 0 helpfuls

How to change Date Format from YYYY-MM-DD to DD/MM/YYYY on Portal?

So, I'm new to ServiceNow and I have this Date Type Field which I am using on a form on Service Portal. So when the end user selects the date on Portal it shows selected date in format DD/MM/YYYY.But when the end user submits the request, this format...

Alfiya by Tera Contributor
  • 8298 Views
  • 6 replies
  • 0 helpfuls

How to Add embedded survey in email notification?

Hi All, I want to add a embedded survey in email notification,so i can submit the survey within that particular tab. here i am sharing document link as follow i tried and follow this link but it is not working for me. https://docs.servicenow.com/bund...

Sweet alert for Onsubmit client Script

Hi, I am trying to display alert using swal onsubmit client script. I tried the below code. But the issue is, it popup the message and stayed for 10 to 15 seconds and disappears. function onSubmit() {swal({title: 'Message',html: true,width:'100px',te...

Sindhu M by Tera Expert
  • 3119 Views
  • 9 replies
  • 0 helpfuls