Resolved! Regarding Background Script
Hello, I am writing a Background script but while running, it is showing as Not authorized. what should I do?
Forum Posts
How to edit Standard Change Templates?
Hi Guys, I am unable to edit standard change templates directly. I tried tweaking the ACL's on the below tables to no available? - std_change_template - std_change_record_producer Any idea how I can edit the records without going the edition process ...
Is there a way to Import an On-call Calendar from an Excel Spreadsheet
I have a team that has created a fairly complicated formula using excel to create an On-Call schedule. Is there a way to import their on-call schedule from an excel spreadsheet to create their on-call calendar?
Resolved! Can you create a Parent request the same way you can create a parent INC ticket?
Does anyone know how to create a Parent Request that I can attach Child requests to. Much like the way you can create a parent INC. Does this functionality exist for request tickets?
fx_currency_instance
For every currency field in any of the servicenow tables (like alm_asset.cost or pm_project.budget_cost) if multiple currency model is implemented, then we can get the local & global currency values and currency codes from fx_currency_instance table....
I need to set the Priority of Tasks which would be same as RITM priority
When a catalog item is raised, based on some criteria, the priority of RITM gets changed. Now the Tasks are getting generated with default p4. I need to set te Priority of these Tasks to be same as RITM Priority. This is code which i tried using BR...
Coalesce multiple fields in transform map to make updates in the target table through import sets
Hello All, I have a transform map where I need to coalesce two unique fields to check the fields and update the existing records in the target table through the import sets. We are importing data through the import sets and transforming the data thr...
Resolved! how do I rename a standard change template
We just went live this weekend with Service Now Istanbul (patch 6). This seems like a basic question, but I can't seem to find the answer in the Wiki or Docs, or searching this forum. How do I rename a standard change template? I see how to...
Why assign the itil role when creating a resolver group?
I can't find a specific reason why I need to add the Type = itil to a resolver group. I've been told that it allows the fulfiller to pick the group for assignment but unsure why there exists any other reason. I am asking because we have a Role & Orga...
Resolved! Extracting values from string
Hi , I need to extract the last four digits of a number field ,irrespective of the identifiers. mean we dont have any option to split on the string like (" , _, -,) etc.just blindly need to extract last four characters of the string.how can we achiev...
Software License Renewal Tracking w/o ITOM
I have a requirement to track all of the software assets of my organisation in ServiceNow. Right now, all of the software tracking happens on Excel sheets and obviously, it is a painful task for the System Admins to revisit Excel sheets, every now an...
I want to add attachment from email to target table (directly to paper-clip) using inbound or script include?
I want to add attachment from email to target table (directly to paper-clip) using inbound or script include? can yoy plz suggest on this. Its an urgent requirement
how to enable authentication for ldap users configured by mid server
Hi All,I have integrated LDAP with servicenow using mid server. After successful integration, I have tried to login with the LDAP password. But it is giving error "User name or password invalid. To reset your admin password click here. Please note t...
Resolved! How to enable access to an Email Client Template from the Call module/application/table?
We are using the "Call" table/module for first tier triage in our organization...but we would like to be able to use an Email Client Template here and I'm having trouble getting it to work (be available) in the module (as a UI Action in the top right...
Display Hint on a Choice Value on a Record Producer
I'm hoping someone can point me in the right direction on this. We're currently on Istanbul.On any given Form, when you hover over a selection in a Choice drop-down a Hint will be displayed if it has been defined like so:However, when the same action...
