There's a 2 year old question on here that is similar but I'm hoping it's gotten easier since then. I have a variable, 'Type_of_request', with values of New, Change & Remove. I need to assign based on these values. What's the best (easiest) way to do...
Anyone know why an Assignment rule would not run against a Catalog Task created by a workflow????I have a catalog item that allows the requesting of voice and phone changes. It is a fairly simple workflow and it creates a catalog task that has no ass...
I had inadvertently created a forum post a few weeks back: Business Process Model Notation (BPMN) XML Workflow Imports/Export with respects to BPMN support in Service-Now in the wrong area of these forums. When working with a mature enterprise, most ...
Is there a way to use either a select box or multiple choice field and make more than one selection?Nisi
I am trying to run a client script ONLY if a field on my form (caller_id) is not empty. Otherwise, I do not want it to run. I would assume I could put caller_id!='' in the condition/OnClick field to accomplish this, but it doesn't work. Why doesn't t...
I'm really having a hard time agreeing with the out of the box influence for relationships. To help explain, let me create a very simple example where A is on B. When you remove A, B is affected, but when you remove B, A is not affected.The way the d...
Hi,we are using our own Mailserver for integration and it works fine. However incoming mails get collected by our instance only once every 15 minutes. This is not adequate for the scenario here and we need to have it collect emails more frequently. W...
When a P3/P4 is upgraded to a P1/P2, new notifications need to be issued. It needs to act the same as a ticket that was originally created as a P1 or P2. How can I ensure that this happens. Everything is already in place for the originally created ...
We're currently using a product called Journyx for time reporting, and I'm not a big fan of it. Basically, all we want to collect is how much time did a person or group spend on a project or operational task in a given week, and then report on projec...
I would like to have a role called 3rdparty where if a user has this role they are restricted to tickets where they are the assignment group. Since they will be handling tickets they will need the itil role so we are in compliance with the license co...
I am migrating an application from a different system into Service-Now. I have created the application in Service-Now, and I am using the file upload functionality so that users can add attachments to records in the application. Now I need to import ...
We're going to be launching efforts soon to start building out Service Catalog Items and need to figure out the best, scalable, and efficient way to gather requirements from clients, validate, and refine so we can implement. Does anyone have tips, tr...
After some wonky formatting of my last post I will try this again, your forum does not like any extraneous html tags included: When a service interacts with Service Now via SOAP Web service it would be ideal to preserve white space in the message. Fo...
Hi,I would like to have a condition in my task based on the close state of the task.If the task is close complete I would like to continue the workflow normally, however, if the state is "close incomplete" or "close skipped" I want to end the workflo...
With inbound email actions all the wiki information suggests doing something such as: current.caller_id = gs.createUser(email.from); This is great because it assigns the incident to the user the email came from. What about additional user contact...
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