I have change record with three tasks underneath it Coding,Code review and documentation. How can I make the close notes mandatory when the code review task is complete. I tried UI policies as well as client script can you help me with an example h...
We have a change request form with more than 100 fields on it and now trying to enhance it to display minimum fields based up on category type that will improve performance and as well as a clean view to the users. We can do this using client script(...
Good day! Does anyone here experienced having problem with "Breaking Up Large Exports" using CSV and using sysparm_order=sys_id. My data are not sorting properly in my CSV file. Am I missing something? Thanks! NICK
Background:I've been setting up Asset management for our Company, loading data etc, determining if I have all my transform maps set up correctly etc, refining, and such, well in this process of uploading several excel sheets multiple times, I now fin...
Evening All, I currently have a call open with ServiceNow but the progress is slow, so i thought i would throw the question out on here as well. Last week, i implemented pingfederate, but due to some issues, i backed it out. I have reverted all of ...
I'm still new to the ServiceNow Admin role, and I've been asked today if there is an audit/history of our Change Request form. We'd like to know when a particular field was added to the form. I haven't been able to find anything in the logs so fa...
When running a user import via an LDAP server, there are several user records that error during processing. I have dug through the import logs but the error messages are not descriptive enough to tell me where to start. Is there a way to turn on ...
We have a financial shared services center as a primary stakeholder for ServiceNow. Due to the line item nature of their work, many of their Catalog Items necessitate the user download an excel sheet, fill in the line items, then re-attach during the...
Hi Everybody I'm trying to reduce the cusomized content in our instance.So at the moment I try to figure out if the call of Java Glide classes should be with or without the Package reference? I have a Business Rule using (updated 2013-01-22): var ...
I am trying to create a Pivot Table with Incidents created for each assignment Group for every Quarter of a year. Since i want the detailed report i dont want to use the Trend chart which give the option to diplay the result in Quarter. regards,...
Hello, I have created a duration field called "Days Open" which I would like to have reflect the total amount of time (in Days) elapsed between between the Opened date and Current date.I know this has got to be very simple to do so I was looking at t...
At the bottom of the Incident record there is a related list for Child Incidents (I believe this is OOB), with an Edit button that brings up a slushbucket listing all Incidents in the Incidents table so you can choose to add them as children. The pro...
Hello all, I am in the process of putting together my incident management process (OOB) and currently we have our active directory linked and are utilizing SSO to get into SNOW.Within my Incident Management form I can click the search and it will al...
Our customer would like to name their instances based on their own conventions.The standard is however instancename.service-now.comFrom what I understand cutomers can setup a reverse proxy infrastructure that will redirect traffic to the applicable i...
Morning all, So I am new to developing Service Now and this has been a VERY steep learning curve so if I say something wrong please don't think harsh thoughts In our environment, SN receives permissions and new accounts from LDAP. This is great as S...
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