Hello! We have a catalog item for "General Request" - where the intent is to use this when we do not have an existing catalog item. Currently our workflow is built to create 1 catalog task and the RITM closes when that catalog task is closed. How...
Hi all, Is it possible to hide or disable some tabs on a form, not the customizable section but the out of the box tabs, ie: on Project form I wantwould like to hide some tabs such as:- Baselines- User resourcesAny suggestion is very welcome.Thanks.
In Prod I imported over 25,000 records from Excel. 10,000 records duplicated and now I have 10,000 records that are duplicate of many of the 25,000 already on the table. I need to delete these duplicate entries.
Is it possible to start a SLA on one timezone and end on another timezone (dynamic)E.g. I want the SLA to start on Caller Timezone but Stop on a Location Timezone thats not on incident and that location can also be dynamic.If lets say the SLA starts ...
Hi All Is it possible to create a dynamic filter using a catalog item variable question? For example, I have a simple catalog item with 2 variable questions:RequestedFor (reference field to the sys_user table)Employee (reference field to the sys_us...
Hello guys , we currently receiving a lot of undeliverable emails, and this looks unusual because the recipients addresses are real . At body shows the line with the error message > Remote Server returned '550 5.7.1 RESOLVER.RST.NotAuthorizedT...
Hi AllI am looking to try and create some standard change templates that include some change tasks.The documentation suggests that I can just add these task templates to an open standard change proposal.Create a standard change task template However ...
How can I stop an Incident from being created when a Change Implementer accepts the calendar appointment for their Change Request?
OOTB the actual start date on the change form is automatically being set, when the state is in implement. What is the BR / CS / UI policy which sets this, and how do I disable it?Thanks,Robert
can many users work with single generic account?
Hi All, I have a question related to Filters , I'm trying to save a filter , but when i save it and go to list title menu and check for saved filtersi was not able to find them .
In the workflow, I have a "run script" activity. In this, I got an array of emails, managers, and groups. (ie, groups[0] is name of groupA, managers[0] is the name of the manger for groupA, and emails[0] is the email address for the group manager of ...
An Emergency change will always end up in PIR. However, we have cases where a normal and pre-approved (standard) changes have also ended up in PIR in the change workflow. Can someone provide any guidance why that happened? Also, there were some Emerg...
Hi,I have a table cmdb_ci_computer which extends cmdb_ci table. In one of the email notifications, I am tryign to get the fields from cmdb_ci and 2 feilds from cmdb_Ci_compter( which is a child of cmdb_ci) var gr = new GlideRecord("cmdb_ci"); gr.add...
Hi All,How can I hide the 'Create Favorite' from the context menu for the end users which is coming from the UI macro.Thanks,Tony.553931ctomasi
