Resolved! ACL check for groups
I have a requirement to allow write access if user is a member of TEST_GROUP or a groups parent is TEST_GROUP. How can I set in in ACL? ThanksSam
Forum Posts
How do you handle the assignment of shared assets
We have some assets that are shared by a group of users such as our mailroom. What's the best way to handle the assignment of these hardware assets?
Resolved! CI Relationship-Query to get the root CI
Hi, How can a record in CI Relationships(cmdb_rel_ci) table can be queried to get the root CI to which all these sub CI's are related to. When I mean sub CI that can be at any level, i.e it can be a direct child to the root CI or nested child CI at...
How to get sys_id from a related list and populate it on a form
Hello. I have a Survey related List below my Incident and it shows the Survey sent out (survey_details) table. Can someone please advise how i can get the sys_id of the Survey that was sent out. Then take that sys id and populate it to a text field o...
Resolved! Vendor Management and SLA's
Good morning all, I have gotten our SLA's working perfectly with all our tickets but now the next step is creating the Vendor SLA's (OLA) which is easy once you understand the basics. The thought that this idea have is a bit more creative. As an ad...
Resolved! Missing out-of-the-box fields (sys_created, sys_created_on...) on table
Hi all,we are facing curious issue: for some reason we are missing out of the box fields like sys_created, sys_created_by, sys_updated, sys_updated_by (+ other "sys_"... fields) on table alm_hardware.Don't know where they gone. On wiki is "Base syste...
Resolved! Configuration Item field on the incident form - filtered by Caller Company
I'm trying to add the Configuration Item field on the incident form.We have CI's ( Business Services) with a field of company assigned and populated.The callers have the field company assigned and populated.So I would like to allow the callers ( thro...
Resolved! How to hide all the related links in a view?
I have 3 related links in a form. When in a particular view, I would like to hide all the related links.I also see Update & Save buttons in the view. Do I need to go to the UI Actions of Update & Save and set the condition not to be visible when in a...
curl failing to authenticate to ServiceNow
Hey guys,Having some trouble authenticating to our instance using wget/curl.I'm trying to automatically fetch a report each morning. The built-in email feature won't suffice as I can't easily make the jump from 'email attachment' to 'file saved in a ...
Metric - Updates to cases per person
Hi All,I want a new Metric to be created within ServiceNow that tracks updates to cases per person.I want to apply this to the task table so that all task records can be reported against for this metric. It would be good if this metric can be appli...
Visualizing Servers, Racks, and other DataCenter equipment
The ability to graphically view this equipment and the relationships is very helpful. But of course I want "just a little more".....Or maybe this is already possible? Go ahead and "whomp the noobie" if needed.1) The "rack" item has values for "rack u...
Planned start date and Planned end date not changing
Working on Change Management in ServiceNow Fuji release. When attempting to create a new change, I am unable to update the "Planned start date" and "Planned end date" fields. When selecting a date, the fields stay as "empty".I'm not aware of any ch...
Can ACL be overridden ?
Hi All,In our project, we have written an ACL for allowing permission to edit all variables in the problem when the state is not Resolved, cancelled or closed. Now we have a requirement that we need to give access to edit a single field even after Re...
Resolved! OOB Setting Priority in UI Based on Impact & Urgency
I recently received my shiny new ServiceNow instance and am in the process of learning how everything works... I see that out of the box (OOB), my Fuji instance incident form sets the priority automatically based on impact and urgency. That is, the...
How to make the REST call to create a new Work Order Task that is child to an existing Work Order?
We are in version: Eureka and below is our REST call - URIhttps://<service-now instance>/api/now/table/wm_taskHTTP ActionPOSTJSON Request{ "parent": "WO0010003", "short_description": "wm task insert test", "comments": "wm task insert test"}This reque...
