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When to Survey? When INC "Resolved" or "Closed"?

Problem:I need a little help here from the seasoned ITSM folks. One of my Execs is asking to change Surveys so they are sent out when the INC is RESOLVED instead of the current process which sends only when the INC is CLOSED.I know the correct way to...

Resolved! Where is related list data stored?

Here is the scenario:In Stories, in the Related Links area, I have some related lists: Affected CI's, Change Requests, etc.I can do the usual Edit or New to add records to - lets use Change Request for example.   No problem.I have created a UI action...

danmadzia by Tera Contributor
  • 2546 Views
  • 10 replies
  • 3 helpfuls

Resolved! Relate multiple incidents to a problem

We've got 80 incidents we should relate to a problem.All these incidents are closed so we don't aloud list edit from the incident list to relate them to a problem (unless you are an admin).Is there a good way for our problem manager to relate all the...

palmen by Tera Guru
  • 4815 Views
  • 9 replies
  • 0 helpfuls

Resolved! typeerror: cannot read property

Users are receiving  error 'My time entry field encountered the following error: TypeError: Cannot read property 'style' of underined.' when viewing closed tickets. Users with admin rights do not receive the error when viewing the same tickets, only ...

claystroup by Tera Guru
  • 2758 Views
  • 5 replies
  • 2 helpfuls

Update Set Collisions

I have 20 update sets that need to be transferred to Prod. So, to simplify the transfer, I planned on merging the 20 update sets and then perform the transfer. Prior to merging, I selected the update sets and did the Compare Update Sets. It came back...

kevro by Kilo Contributor
  • 2261 Views
  • 2 replies
  • 1 helpfuls

Adding a Dependent Variables using Question_Choice

I need to make choice list B dependent on the selection of choice list A selection within a Catalog Item. Each variable is a short list of values (not currently a reference to an existing table). I reviewed this WIKI article: http://wiki.service-now....

dbl by Mega Explorer
  • 1669 Views
  • 3 replies
  • 1 helpfuls

Checkbox onChange catalog client script on Service Portal

I created a test Service Catalog with 2 variables. One checkbox and other as single line text. Created a catalog UI Policy to show single line text when checkbox is checked or true. Then an onChange catalog client script of checkbox to alert true if ...

Resolved! Set focus to tab not working?

Hi,have an form, which has to serve 3 purposes: On, Off-boarding employees and announcing changes (like surname, title, etc.).The developer of the form is no longer supporting it and I have been asked if I can help.The form looks like this:The Form d...

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jacekj by Mega Guru
  • 3264 Views
  • 2 replies
  • 1 helpfuls

Resolved! Parent service on Incident is not lised in Business Service

Hi,On our Incident/Problem and Change forms we ask our users to fill in Service Offering and from there we automatically populate the "Parent Service" (the Business Service connected to the Service offering).When I was looking into the Business servi...

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thereseg by Kilo Contributor
  • 2190 Views
  • 7 replies
  • 0 helpfuls

add a new row to the html table dynamically

I want to add a row to the table in UI page when I click on button Add row. This table has two cells 1. checkbox and other a reference field to user table. I am trying to write a code in client script of the UI page but dont know how to create a refe...

manapt by Kilo Contributor
  • 4226 Views
  • 5 replies
  • 0 helpfuls

Resolved! url incident redirect

When a user receives an email notification that an incident has been assigned to their group, the link that takes you to the incident does not include the full ServiceNow navigation but only the incident window.

Automatically approving change request

We created a business rule, based on sysapproval_approver, that should automatically approve a change request if the creator of the change request is a member of the approval group. The script seems to work, but the change request then throws an "inv...

Joe Stoner by Kilo Contributor
  • 2748 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to get the last updated comment from any approval record

How to get the last updated comment from any approval record. i am using this code but its not working perfectly. Some time its displaying sometime not. i tried it using background script---------------code--------------------------------------------...

suprakash by Giga Expert
  • 1830 Views
  • 5 replies
  • 0 helpfuls