Why does the Global Search apply search condition "Active=True" for all tables, except Incident where it searches All records

[Kris38]

When I enter a search string in the Global Search, the search returns All Incident records, but applies "Active=True" for all other returns.  This eliminates all Closed records for Changes, Problems, People, Groups, etc.  We have not customised the Global Search UI

[Noah Drew]

Hi Kris!

No, you should not have to reapply as the Upgrade will skip the customized records.

Hope that helps!

If it did, please mark as Helpful and consider setting this reply as the Correct Answer to this question, thanks!

[Mike Patel]

No, Once it's changed it will stay as is after upgrade.