Why is my email notification getting sent twice?

[Kevin Recio1]

I have a simple notification based on a change being a specific state (Review). When a change enters this state, I want an email fired off to a user in a specified field.

Here are my conditions for this notification:

When I make this event happen, the logs show that two emails were sent at the exact same time:

How can I prevent this duplication?

[Mike Patel]

Most likely you have another business rule that is doing current.update(). check business rule on that table.

[Jaspal Singh]

Hi Kevin,

Since the notification is triggered on update it seems the record is getting updated twice. In this case you can try using Events.

Also, you can try by adding a some value in weight field on the notification.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[johnfeist]

Hi Kevin,

Check al of your notifications on that table.  What often happens is that there are two notifications triggered by the same insert/update action as Mike described.  What can also happen is that somewhere you have a BR or script firing an event that is triggering one of the emails.

Hope that helps.

:{)

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