Why plan start and end date fields are editable post Authorize state?

[sekarpdkt]

I am finding these two fields are editable till end. Ideally post authorized by CAB (mean in Scheduled / Implement / Review state), in case of normal change, these fields shall not be editable. Any reason why these are kept editable? I tested this in Istanbul instance. I can add UI-Policies etc, but want to know the reason behind it.

Thanks.

[Jon Myers]

One more thing - does this set it back to Assess?

[Michael Fry1]

Here's the script but two things: 1) Revert to new now comes out of the box, and 2) you still have to play within the rules defined by script includes that handles state changes.

var changeConfirmCancelDialog;

function loadConfirmDialogRewrite() {
	var dialogClass = window.GlideModal ? GlideModal : GlideDialogWindow;
	changeConfirmCancelDialog = new dialogClass("change_confirm_rewrite", false, 648, 250);
	changeConfirmCancelDialog.setTitle(new GwtMessage().getMessage("Rewriting the Change will delete all existing approvals"));
	changeConfirmCancelDialog.render();
}

function moveToDraft(notes) {
	var ga = new GlideAjax("ChangeRequestStateHandlerAjax");
	ga.addParam("sysparm_name", "getStateValue");
	ga.addParam("sysparm_state_name", "draft");
	ga.getXMLAnswer(function(stateValue) {
		g_form.setValue("state", stateValue);
		g_form.setValue("comments", notes);
		changeConfirmCancelDialog.destroy();
		gsftSubmit(null, g_form.getFormElement(), "planned_dates");
	});
}

if (typeof window == 'undefined')
	setRedirect();

function setRedirect() {
	current.update();
	action.setRedirectURL(current);
}

[The SN Nerd]

Because every customer has unique processes, so OOTB should not enforce rules that would not apply to all implementations.

You'll notice that not much is locked down OOTB for that reason.

[BhupeshG]

What customers looks from a product is some already inbuilt standard practices. Customization takes a lot of time and cost.

With Regards

Bhupesh Gupta

[The SN Nerd]

Engage with ServiceNow Partners who can quickly configure your system to align with your processes and ServiceNow best practice

Some will have pre-packaged use cases they can apply instantly to your system.

It really doesn't take that long to setup ACLs and minor configuration to workflow.