Work notes list not visible for non-ITIL users

[Jeff Schodde]

Scenario:

I have a custom application I created that uses a table extended from the tasks table. It has a specific user role so only those users with that role can use it. They do not have the ITIL role.

Issue:

On my form I added the "Comments and Work notes" list to display below the Work Notes field. This works fine for admins and ITIL users, but NOT for anyone with the custom user role we are using for the application (i.e. "case_worker"). The screenshot below show's what I want users with the "case_worker" role to see.

Question:

Is there a system property or something I need to change to make the work notes list visible to the users with the "case_worker" role?

Thanks,

Jeff

[Jeff Schodde]

I would add that I already have two ACL entries for the custom table as:

read - u_ap_case.work_notes_list

write - u_ap_case.work_notes_list

roles: case_worker on both

This didn't help.

[randrews]

work notes is a journal entry field...

these are unique in that they are ONLY entry fields.. they don't store the data.. when the record is stored that data is written to the journal field from the journal entry fields...

so... in short.. you need to give them read access to the journal field you are writing your work notes to.

[Jeff Schodde]

Thanks Doug. I also now have a read ACL for the u_ap_case.work_notes field and added the "case_worker" role. Unfortunately it didn't work.

So, what I then tried was adding the "case_worker" role to the parent class i.e. task.work_notes (read) and voila! it works. I'm not sure however if this is a good idea because one of the requirements is to completely separate our custom application from everything else in SN.

Thoughts?

[randrews]

Ok i don't think i got across what i meant to...

look in the dictionary for your table and you should see a field where the type is Journal list   <for example on task the field is called u_comments_and_work_notes>

you need them to have read access to THAT field...

no data is stored in the fields with a type of journal entry so read rules on them do not help.