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‎01-04-2024 08:34 AM - edited ‎01-04-2024 08:48 AM
Hi,
I have an issue where workflow activity "Approval - group" is creating approvals for inactive users in the group. Can you tell me is that the default behavior ?
few days ago - activity did not create approvals for inactive users in group.
current issue - activity did create approvals for inactive users in group(no change in workflow).
Solved! Go to Solution.
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‎01-04-2024 10:56 AM
Yes, as per the link. You may log a HI case as welll.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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‎01-04-2024 08:50 AM - edited ‎01-04-2024 09:07 AM
Hi @venkat101,
I haven't looked at this for a while so am surprised this is still a thing. Have any recent changes been implemented between when you believe it was working as expected until now? I'll have another look to see if this is controlled by a system property or similar but off the top of my head you could create a before insert business rule on the 'sysapproval_approver' table similar to the below:
To help others, please mark correct and/or helpful.
Thanks,
Robbie
Condition: current.approver.active.toString() == 'false'
Script:
(function executeRule(current, previous /*null when async*/) { // Add your code here current.setAbortAction(true); })(current, previous);
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‎01-04-2024 09:37 AM
No, i dont have any changes related to this.
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‎01-04-2024 08:52 AM
Hi @venkat101
Please check any recent changes done on sysapproval table or any BR or ACL?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎01-04-2024 09:10 AM
I dont see any new additions or changes to sysapproval table. Most recent is any year ago.