Workflow Condition on Catalog Task

[koxon]

Hi,

I would like to have a condition in my task based on the close state of the task.
If the task is close complete I would like to continue the workflow normally, however, if the state is "close incomplete" or "close skipped" I want to end the workflow.

I added two conditions to my task:
- If Close complete -> continue normally
- Else -> End the workflow

I tried many syntax to match the state field of the task (task.state == 3 ; State == 3 ... etc) ... without success. As this is not documented (again), I don't want to waist my time and I ask here for help.

Could you please tell me how I can have a condition on the closing state of my task ?

Thanks

[Jace Benson]

I'm going to assume this workflow is on the sc_req_item table and not the sc_task table. If that's the case, which it normally is for catalog item workflows the problem I think you are having is the condition (are you using an if condition activity?) is checking against the current ritm and not the previous task.

[koxon]

Hi,

You are right this is a workflow on the sc_req_item table.
I am trying to have a condition on the task iteself. In fact the if condition cannot access the information of the previous task.
On the catalog task I can create conditions, which I did. I just don't know how to test against the State field of the task.

Any idea ?

Thanks

[jfarrer]

If this is something you want to do for all tasks then you could put a Business Rule on the Catalog Task table that checks for the closure state and then goes up to the Request Item and cancels it from there.

I did a quick test and found this to work:

gs.addInfoMessage("Starting Test: state=" + current.state);
if(current.state == "4"){
  gs.addInfoMessage("Cancel script goes here");
}

If this is just a one time thing that is specific to a workflow or two then you might be able to create a hidden variable and store the state of the task that you want to test for in there and then check against that later.

[koxon]

Hi,

Thanks but my admin didn't give us access to the business rules. We need to specificaly request a business rule and they will implement it for us.
I was just wondering what is the use of the conditions inside the task then ? In the workflow a task can have many conditions, what is the use of those and what is the scope ? I thought this could be used to condition the close state of the task ... the default condition being "always" that sounds logical.

If you look at this example:
http://wiki.service-now.com/index.php?title=File:SCWorkflow2.png

There is a task with two condition:
- Backordered
- In Stock

Could you explain the way to use that and if I could use it to test against my Task state. That would be logical that I could use this feature to do what I need. But this is not documented ... or I couldn't find it.

Thanks