Workflow Stuck

[tiyasa]

Hello All,

In my service catalog item workflow, I check if the requester is the group manager of the group for which request is to modify or deactivate group.

If requester and group manager is admin, then there is no problem is workflow. But if requester and group manager is non-admin , then the workflow does not start at all (image below).

Please suggest. Thank you.

[tiyasa]

Thats the problem. the link for show workflow is missing for the victim RITMs, which makes it hard to identify why it doesn't move forward.

[tiyasa]

Interesting part is this happens only for non-admin users!!

[kristenankeny]

And you're looking on the Request for "show workflow" and not the ritm?

[tiyasa]

I am looking at the RITM

[kristenankeny]

You'll need to open the request and look at the workflow there to determine why the request workflow has not completed. For every cart submission, there is a request and any number of requested items under that request. The request always runs a workflow and you can do approvals or different checks at that level prior to running the RITM workflows. The RITM workflows will not start until the REquest workflow is completed and approved. So, from your RITM, you need to open the Request and click "show workflow" there to figure out what it is waiting for.