Workspace Notifications Executing but not showing up

[Nathaniel Alves]

Hello,

I am configuring Agent Workspace. I'd like the agents to receive a notification when an incident is assigned to them. I have set up the Notification and Notification content, but despite that, and making sure the notifications are turned on in the user settings, they still don't show up. 

Following this guide:

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/workspace/task/configure-notification-triggers.html

Does anyone see anything wrong or think i am missing something?

[Maik Skoddow]

You can select "Assignment Group" (but never tested it before)

And please mark my first answer as "Correct" so other users can see, that your question has been answered.

Kind regards
Maik

[Nathaniel Alves]

Thanks. I did try that, I have a feeling it isn't built that way but I will continue to research it!

Appreciate everything 🙂 

[Zon]

Hi, did you manage to set up the Workspace notification to send to the Assignment Group members? 

Thanks

Zon

[Nathaniel Alves]

Hello my friend,

I did not. The only notification I was able to setup was when an incident gets assigned directly to someone. From what I've read on it during my research, workspace notifications will not work when the notification is sent to more than 5 people, it seems to be a limitation. So when I had set it up as "assignment group" with over 30 members in that group, it never worked for this reason.

Nate