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You don not have permission to see this catalog on Now Mobile

RahulRAJAS
Mega Guru

Hi all
I have added as a function for raising a request under quick links for Now Mobile app
Link added 

/mesp?id=sc_category&sys_id=ac0352811b7a28105cf40f6cdc4bcba8&catalog_id=4d829a411b7a28105cf40f6cdc4bcb99&spa=1&view=mobile

but I am seeing the error like this 

RahulRAJAS_0-1771416301976.png

/(company portal id)?id=sc_category&sys_id=ac0352811b7a28105cf40f6cdc4bcba8&catalog_id=4d829a411b7a28105cf40f6cdc4bcb99&spa=1&view=mobile


but this is working

what is blocking?
Thanks in Advance

 

1 ACCEPTED SOLUTION

RahulRAJAS
Mega Guru

I have found the solution for my issue.
on the portals, we have portal for MESP where I ned to add the catalogs I need access from Mobile.

Thanks everyone for your response

View solution in original post

7 REPLIES 7

Tanushree Maiti
Giga Sage

Hi @RahulRAJAS ,

Check this KB Article. It could be one of the reason why you are getting the error.

 

Service Catalog categories do not appear on the Mobile UI - Support and Troubleshooting

 

Also check this.

Solved: You do not have permission to see this catalog - ServiceNow Community

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

RahulRAJAS
Mega Guru

I have found the solution for my issue.
on the portals, we have portal for MESP where I ned to add the catalogs I need access from Mobile.

Thanks everyone for your response