Hello SNUG Members,
Save the date for the biggest SNUG of the year. On Tuesday, December 8, 2026, we’re bringing the community together for the 6th Annual Virtual Holiday SNUG, hosted by SNUG Program Lead Tracy O’Brien and Lauren McManamon, Senior Developer Advocate.
The day opens with a live ServiceNow workshop, Laying the Data Foundations for Autonomous IT, followed by best-practice customer presentations from Canada Life, UNC Health, AIT Worldwide Logistics, and the U.S. Department of the Air Force. Then close out the morning with a live performance from mentalist and mind reader Mark Toland.
Agenda (Pacific Time, subject to change)
8:00 – 9:15 a.m. ServiceNow: Laying the Data Foundations for Autonomous IT
9:15 – 9:30 a.m. Welcome from Tracy O’Brien and Lauren McManamon
9:30 – 10:00 a.m. Canada Life: Operations Asked, Platforms Built, Together We Improved
10:00 – 10:30 a.m. UNC Health: Employee Center Pro, Rethinking the HR Portal Experience
10:30 – 11:00 a.m. U.S. Department of the Air Force / Metrostar: Domain Separation
11:00 – 11:30 a.m. AIT Worldwide Logistics: The Road from Demand to Delivery
11:30 a.m. – 12:00 p.m. Mentalist and Magician Performance with Mark Toland
Reserve your seat now. Pre-registration is required to receive the Zoom webinar login details.
Register for the Holiday SNUG
Regards,
Tracy O’Brien SNUG Program Lead
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