Supercharge Adoption with Champions

Session Code: BRE1386Presenter(s): Tiffany BavierCompany(s): Ethos GroupAbstract: Rethink how you engage your employees to use ServiceNow. Why not increase adoption while having fun! Communicating new...

Now on Now: Using ITOM, CMDB, workflows, and orchestrations to scale and manage our global cloud operations

Session Code: BRE1240Presenter(s): Ram Kotti, Ritesh AroraCompany(s): ServiceNow, ServiceNowAbstract: ServiceNow’s customer data center operations span 22 global centers, 100K+ instances, and 200K+ no...

Best Practices for building ML solutions using Predictive Intelligence

Session Code: BRE1279Presenter(s): Sriram PalapudiCompany(s): ServiceNowAbstract: The session provides best practices for utilizing Predictive Intelligence capabilities and benefiting from Machine Lea...

Worker Experience a Must: NO EXCEPTIONS

Session Code: BRE1259Presenter(s): Jason AverbookCompany(s): LeapgenAbstract: "The Experience movement has been afoot for some time now; Marketing was one of the first functions to shift its model fro...

How a major financial institution used value management to secure funding and accelerate their success

Session Code: BRE1295Presenter(s): Marc GoldsteinCompany(s): ServiceNowAbstract: See how a financial institution used a disciplined approach to value management to secure funding and accelerate their ...

Now on Now: How we use ITOM and Vulnerability Response to reduce cost, risk, and friction

Session Code: BRE1324Presenter(s): Tom Donahoe, Priya GopalanCompany(s): ServiceNow, ServiceNowAbstract: Creating digital workflows to automate and simplify patch management showcases how Now Platform...

Learn how Now Creators helps ensure a smooth journey with ServiceNow

Session Code: BRE1208Presenter(s): Gene Manuel, Trisha JohnsonCompany(s): AIG, Becton DickinsonAbstract: Attend this session and learn how customers are using the Now Creators program to help them gai...

Unleash the Power of the NOW Platform with Underdog Features

Session Code: BRE1232Presenter(s): Dan Sinnett, Brian DunbarCompany(s): ServiceNow, ServiceNowAbstract: The NOW platform is powerful and is filled with 100s of capabilities, some of these great featur...

Accelerate Digital Transformation with Now Intelligence

Session Code: BRE1224Presenter(s): Heath Ramsey, Eric MullerCompany(s): ServiceNow, ServiceNowAbstract: Now Intelligence delivers context rich insights and automation across the enterprise with the on...

Now on Now: Automating IT Operations to shift cost from run to grow

Session Code: BRE1239Presenter(s): Venkat Lakshminarayanan, Thangavel ViswamCompany(s): ServiceNow, ServiceNowAbstract: The IT Operations world is known for firefighting. Have you been thinking about ...

Customer Success Center drives real business outcomes

Session Code: BRE1209Presenter(s): Sasi Yajamanyam, Trisha JohnsonCompany(s): ServiceNow, Becton DickinsonAbstract: Come learn from a customer how the resources, content and tools helped them achieve ...

Now on Now: Using AIOps to automate and accelerate incident resolution

Session Code: BRE1213Presenter(s): Atul Saini, Pavan VelagaletiCompany(s): ServiceNow, ServiceNowAbstract: Want to find out how we reduced our incident resolution time by 75% and helped our team resol...

What's new in Software Asset Management

Session Code: BRE1139Presenter(s): German BertotCompany(s): ServiceNowAbstract: Join us to learn about the latest enhancements and innovation in IT Asset Management (ITAM). See how your ITAM team can ...

What’s new & what’s coming with ITOM Visibility : Discovery & Service Mapping

Session Code: BRE1171Presenter(s): Sree SubramaniamAbstract: In this session led by the head of ITOM visibility, we'll cover the new product capabilities as part of our most recent releases as well as...

Virtual Agent and Live Agent end-to-end solution for better service experience

Session Code: BRE1207Presenter(s): Hanlin Fang, Nabil AsbiCompany(s): ServiceNow, ServiceNowAbstract: This session introduces ServiceNow's intelligent chat solution that allows business and service ow...

HRSD: What's New in the Orlando Release and Future Product Roadmap

Session Code: BRE1156Presenter(s): Lucinda Foss, Jeffrey GoreCompany(s): ServiceNow, ServiceNowAbstract: Want to learn more about the ServiceNow HR Service Delivery (HRSD) solution? In this session, h...

Achieving visibility and observability for cloud, containers ,and hyper-converged

Session Code: BRE1173Presenter(s): Matthew GowartyCompany(s): ServiceNowAbstract: The cloud and container technology landscape is moving at lightning speed. How do you gain visibility to ephemeral wor...

Now on Now: Building a world-class Technical Support organization using Customer Service Management

Session Code: BRE1085Presenter(s): Andrew Papparides, Luke MorrisCompany(s): ServiceNow, ServiceNowAbstract: Only 7% of our customers contact Technical Support via the telephone; the rest of our cases...

Now on Now: Knowledge-Centered Service improves self-service allowing agents to resolve issues 40% faster

Session Code: BRE1094Presenter(s): Lynda King, Ravnett GilCompany(s): ServiceNow, ServiceNowAbstract: Our Knowledge Base has 2.7 million views/year and is one of the most popular ways for customers to...

Now on Now: How we've transformed our Security Operations experience using ServiceNow

Session Code: BRE1093Presenter(s): Christopher von HessertCompany(s): ServiceNowAbstract: ServiceNow’s security team doesn’t just use the Now Platform to manage the ServiceNow security program, it dev...