Now on Now: Great CMDB outcomes and effective governance models for IT Operations

Session Code: BRE1070Presenter(s): Joe Corpion, Jason WangCompany(s): ServiceNow, ServiceNowAbstract: After a successful implementation of our CMDB, we realized early on that maintaining accurate data...

Now on Now: Taking “High” out of High-Risk - Simplify Enterprise Risk Management using Digital Workflows

Session Code: BRE1079Presenter(s): Hassan Javed, Valerie SpillmanCompany(s): ServiceNow, ServiceNowAbstract: Cybersecurity and risk are on top of mind for every company. Our Security Operations and GR...

Now on Now: How ServiceNow customers/employees are maximizing Customer Service Management digital workflows to get work done

Session Code: BRE1077Presenter(s): Rob Muro, Howard Shaw, John Gonzalez. Luke MorrisCompany(s): ServiceNow, ServiceNow, ServiceNow, ServiceNowAbstract: Take a break from the usual breakout sessions an...

Now on Now: Defending the ServiceNow Enterprise Cloud using Automated SecOps Workflows

Session Code: BRE1076Presenter(s): Tim Boswell, Chris PeakeCompany(s): ServiceNow, ServiceNowAbstract: Charged with defending the enterprise there is perhaps no greater example of how important Digita...

Now on Now: Bringing simplicity and automation to Data Governance, Privacy Controls, and GDPR

Session Code: BRE1084Presenter(s): Andrew Wheatley, Mark CockerillCompany(s): ServiceNow, ServiceNowAbstract: Data governance and protection can be a very complex and precise operation. Implementing a...

Now on Now: Better Together - HR and IT building employee services and self-service in seamless partnership

Session Code: BRE1063Presenter(s): Rajeev Sethi, Matt ParishCompany(s): ServiceNow, ServiceNowAbstract: Once onboarded, how can we optimize employees' ability to drive exceptional outcomes on their ne...

Now on Now: Pragmatic Digital Transformation - How we actually do it at ServiceNow through a value-led, digital maturity framework

Session Code: BRE1068Presenter(s): Patricia Grant, Gio BocaoCompany(s): ServiceNow, ServiceNowAbstract: Digital Transformation is either the defining technology issue of our time, or the most overused...

Now on Now: Creating digital products to drive growth, increase productivity, and create amazing experiences

Session Code: BRE1066Presenter(s): Spandan Chakraborty, Heath EwerCompany(s): ServiceNow, ServiceNowAbstract: Our Learning Experience Platform, called Now Learning was built on our platform. It empowe...

Now on Now: Digitally transform any Persona by enabling Alerts, Workflows and Process Mining

Session Code: BRE1064Presenter(s): Eric Muller, Vijay KotuCompany(s): ServiceNow, ServiceNowAbstract: We all want to be data-driven. The purpose of Analytics is to provide insights and enable decision...

Now on Now: Our continuous integration development journey using ServiceNow DevOps

Session Code: BRE1065Presenter(s): Prosenjit Sengupta, Anand RamchandaniCompany(s): ServiceNow, ServiceNowAbstract: At ServiceNow we use our DevOps app to accelerate change, plan, manage, orchestrate,...

Now on Now: Embracing data-driven operations in a high growth company with AIOps

Session Code: BRE1067Presenter(s): Thangavel Viswam, Patrick FongCompany(s): ServiceNow, ServiceNowAbstract: Do you think it's possible to not hear about “IT outages” anymore? And what would you say i...

Now on Now: Unlocking enterprise-wide productivity with Now Mobile and Virtual Agent

Session Code: BRE1057Presenter(s): Deepika Dahiya, Probir DasCompany(s): ServiceNow, ServiceNowAbstract: For the first time ever, we've removed the friction from everyday work with Now Mobile. At Serv...

Now on Now: How ServiceNow uses ITBM to crush project delivery and improve outcomes

Session Code: BRE1060Presenter(s): Pete O'Hara, Anand RamchandaniCompany(s): ServiceNow, ServiceNowAbstract: ServiceNow grew 36% last year—a tremendous opportunity but also a formidable challenge for ...

Now on Now: Eliminating L1 IT support work via automation and self-service offerings

Session Code: BRE1059Presenter(s): Mirza Baig, Nick BorgwardtCompany(s): ServiceNow, ServiceNowAbstract: No one has time to wait for help via traditional support channels. Our employees don’t have tim...

Now on Now: Accelerate time to value using Agile 2.0

Session Code: BRE1061Presenter(s): Nick Tudisco, Rani PangamCompany(s): ServiceNow, ServiceNowAbstract: Learn about the Agile Transformation journey at ServiceNow using the Agile 2.0 application and i...

Now on Now: Improving financial workflows and business experiences with Financial Close and GRC

Session Code: BRE1058Presenter(s): Brian Lemmens, Hassan Javed, Nikki VillaronmanCompany(s): ServiceNow, ServiceNow, ServiceNowAbstract: Are you still closing your books manually? Have you calculated ...

Now on Now: Gain time, cost efficiencies and improved CSAT by using PA’s ability to predict future

Session Code: BRE1056Presenter(s): Satish Mallavolu, Vivek AmbekarCompany(s): ServiceNow, ServiceNowAbstract: Service owners often get challenged to get the right information needed to measure and man...

My 10th Knowledge!

This is my 10th Knowledge. We’ve come a long way since my first one, K12, which was in the great city of New Orleans. We had a couple of hundred people attend our PreConference training event. I belie...

Don't miss it: Knowledge 2021 Opening Keynote

Hi Everyone! It's almost that time—time for Knowledge 2021! We are just hours away from getting started and the excitement is building over here. We can't wait to welcome you to our digital experience...

Knowledge 2021 Bingo - Anyone have blackout?

Whether you are a Knowledge newcomer or have been to them all—you can play Knowledge Bingo! Simply download this Bingo board, mark each square you have completed, and then share it—right here as a com...