SAM Content Service and Technopedia together
Does anyone have experience opting in for SAM Content Service and at the same time integrating with Technopedia ?I am wondering if these 2 data feeds can work together or they are mutually exclusive.
Forum Posts
Resolved! Where I can get best practice mock test for CSA Exam other than classmaker.
HI All, Please let us know Where I can get best practice mock test for CSA Exam other than classmaker.
Authentication Failure with user Null
Hi,I am facing an issue in active directory and ServiceNow - Addusers to multiple group activity.below is an error which is occurring for last few days"Authentication failure with the user null'" Could you please advise on how to fix this? Regards,
Missing filter option
Hi, I am working on the fundamentals course acitivity "create visual task boards" My first task is to filer State IS NOT ONE OF Review, Closed, or Canceled before i create my task board. However, I only see choice of close and cancelled and i cannot...
How to troubleshoot event fired email notification failed for a specici user
I have set up a notification which is fired by an event. Once the event is triggered it is creating an event in event log and the event is getting processed. However, one specific user is not receiving. Notification or it’s not creating any entry in ...
Resolved! What is the difference between Knowledge article view count and reads ?
While extracting a report, we see three main columns in kb_knowledge table to understand KA analytics. However "view count" and "reads" columns seems redundant but there is mismatch in the numbers "89" and "77"? Any insights..
Unable to Integrate JIRA Servicenow. Getting error 401 - Invalid username/password combo' while sending REST API call to JIRA Cloud and Invalid URL Query
Unable to Integrate JIRA Servicenow. Getting error 401 - Invalid username/password combo' while sending REST API call to JIRA Cloud and Invalid URL Query. Tried both in SNOW and POSTMAN still getting the same error message.
Showing who approves on behalf of another.
When we set a delegate for approvals, the approval comes across as the original person not approved by xyz on behalf of abc. Is there a way to indicate who approved on behalf of someone?
Resolved! change the value of "glide.ui.session_timeout" with using script
check whether the property existsPrints the current Value to some log if the property exists( using log() methods in script Update the value of the target property with a given Value Try to change the value of "glide.ui.session_timeout"Research some...
How to add author name while creating major incidents in knowledge
While closing major incidents it's showing add knowledge if we clicked on that and later it's not showing author name in knowledge
Network Shares in Service Portal
how would I go about creating CI’s for selecting network shared areas from the service portal. Thanks
Resolved! Getting message The requested flow operation was prohibited by security rules.
Trying to create a Flow Design so when an email comes in an IF statement checks to see if the word classified is in the subject and when it tries to create a request I get The requested flow operation was prohibited by security rules. What does that ...
Resolved! Why can't you flag knowledge articles from the Incident view?
We are trying to encourage our IT support workers to flag articles as and when they see an issue with them, they primarily view articles through the related search in the Create New Incident form but when an article is opened in this area there is no...
Can we make the process flow changes to the knowledge management ?
Hi , I would really appreciate help regarding this matter, we have requirement that the process flow need to be changed Current process flow in our instance Draft > Review > Publish > Retired > Outdated >Closed Now,they required me to change the pr...
