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Resolved! Knowledge 19 attendance Numbers?

Has anyone seen estimates on attendance for this years knowledge?  I remember last year being around 18,000 and it was at the same venue and crowds were overwhelming at times.  Every session I went to was completely full and hallways packed moving be...

Resolved! Knowledge Pre-Conference Training

Does anyone know how many sessions/courses a participant can typically register for or fit into during pre-conference training? Thanks for your input! Isabel

izzeee by Tera Contributor
  • 1945 Views
  • 8 replies
  • 6 helpfuls

Convenience package

I paid for the convenience package in order to book the Venetian and as I was booking there was a list of discounts and perks associated with it, it also said more discounts would be added.  Where can I access the full list of what the convenience pa...

ginnyk991 by Tera Contributor
  • 953 Views
  • 1 replies
  • 0 helpfuls

Resolved! Trying to update a field of closed incidents through a script

wrote a script under "sysauto_script.list" to update "Configuration Item" of closed incidents. Trying to test it for one incident before running a update for all. var gr = new GlideRecord('task');gr.addQuery('number','INC2142115');gr.query();while(gr...

Community Alums by Community Alums  
  • 1971 Views
  • 7 replies
  • 3 helpfuls

Knowledge 2019 - Pre-Conference Training

Hi Everyone, We are planning to attend Pre-Conference Training on CSM Fundamentals which includes Implementing CSM, with this will we be able to take the certification? PCTT1421 CSM Fundamentals The Session Covers: Product(s): Customer Service Manag...

Knowledge 19 Pre-Conference training

Can someone comment on the pre-conference training sessions listed for Knowledge 19?  The question is about whether they qualify for "the required training path" for certification and if the certification voucher is included.   Thanks,   Dennis

Survey dashboard

Hello Team,   I have another requirement to create a survey Dashboard for Customer Satisfaction and Quarterly for Technical Satisfaction. WHich table should I use in Restapi explorer in Jakarta. what should be the query for sysparm_query field in Res...

Ashok Sah by Kilo Explorer
  • 1329 Views
  • 2 replies
  • 0 helpfuls

esx server discovery

i am trying to discover esx server,my vcenter are getting discovered,but its is showing error message Unable to establish connection to https://10.9.159.250/sdk .I have already checked the credential.Iam using same credential for other vcenter on whi...

adwitiya1 by Kilo Explorer
  • 2106 Views
  • 10 replies
  • 0 helpfuls

Resolved! i'm writing a business rule when a user is inactive then all the incidents under his name should be reassigned to his group manager and donno where i am going wrong. Please help me out.

i am trying to write a business rule suppose if the user becomes inactive reassign all his incidents to his group manager. After (Update) Active changes to false : (function executeRule(current, previous /*null when async*/) { var inc =new GlideRecor...

Nagendra11 by Kilo Expert
  • 2677 Views
  • 7 replies
  • 3 helpfuls

Looking for Content from two sessions

Looking for:   CCB1138 UNDER THE HOOD WITH AGENT WORKSPACE: INTRODUCING A NEXT-GEN FRAMEWORK WITH A NEXT-GEN PRODUCT     and   CCB0843 ROLLBACK AND DATA RECOVERY   I checked the on demand library, but I don't see those listed.

close notes

once the incident moves from resolved by to closed by, and sends  close note emails to the customer, it should only be sent once. however this is not the case. Servicenow is sending multiple same close notes to the user. that is what i want to stop f...

Dallas2 by Tera Expert
  • 1146 Views
  • 2 replies
  • 0 helpfuls