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Knowledge 2019 - Pre-Conference Training

Hi Everyone, We are planning to attend Pre-Conference Training on CSM Fundamentals which includes Implementing CSM, with this will we be able to take the certification? PCTT1421 CSM Fundamentals The Session Covers: Product(s): Customer Service Manag...

Knowledge 19 Pre-Conference training

Can someone comment on the pre-conference training sessions listed for Knowledge 19?  The question is about whether they qualify for "the required training path" for certification and if the certification voucher is included.   Thanks,   Dennis

Survey dashboard

Hello Team,   I have another requirement to create a survey Dashboard for Customer Satisfaction and Quarterly for Technical Satisfaction. WHich table should I use in Restapi explorer in Jakarta. what should be the query for sysparm_query field in Res...

Ashok Sah by Kilo Explorer
  • 1177 Views
  • 2 replies
  • 0 helpfuls

esx server discovery

i am trying to discover esx server,my vcenter are getting discovered,but its is showing error message Unable to establish connection to https://10.9.159.250/sdk .I have already checked the credential.Iam using same credential for other vcenter on whi...

adwitiya1 by Kilo Explorer
  • 1772 Views
  • 10 replies
  • 0 helpfuls

Resolved! i'm writing a business rule when a user is inactive then all the incidents under his name should be reassigned to his group manager and donno where i am going wrong. Please help me out.

i am trying to write a business rule suppose if the user becomes inactive reassign all his incidents to his group manager. After (Update) Active changes to false : (function executeRule(current, previous /*null when async*/) { var inc =new GlideRecor...

Nagendra11 by Kilo Expert
  • 2361 Views
  • 7 replies
  • 3 helpfuls

Looking for Content from two sessions

Looking for:   CCB1138 UNDER THE HOOD WITH AGENT WORKSPACE: INTRODUCING A NEXT-GEN FRAMEWORK WITH A NEXT-GEN PRODUCT     and   CCB0843 ROLLBACK AND DATA RECOVERY   I checked the on demand library, but I don't see those listed.

close notes

once the incident moves from resolved by to closed by, and sends  close note emails to the customer, it should only be sent once. however this is not the case. Servicenow is sending multiple same close notes to the user. that is what i want to stop f...

Dallas2 by Tera Expert
  • 1012 Views
  • 2 replies
  • 0 helpfuls

Resolved! Where can I find the presentation materials from the ITSM roadmap breakout session, which took place on Wed. at 4:00 PM at K18?

My manager is asking me to find and download the presentation materials from a breakout session she attended called ITSM roadmap, and which session was held on Wednesday at 4:00 or 4:30 PM at K18. Can anyone point me to where that material is, or giv...

Steve H2 by Kilo Expert
  • 1533 Views
  • 5 replies
  • 2 helpfuls

Parent Child ticket feature in snow

Hi All. I have a question with snow features. there a snow feature for creating child parent ticket logic basis which if child ticket gets closed parent ticket gets automatically closed and vice versa if any of child tickets get opened parent ticket ...

sam201 by Kilo Explorer
  • 1066 Views
  • 1 replies
  • 0 helpfuls

Knowledge 18 Content

Hello,   I attended the Knowledge First Everything: How We Implemented a Shared Vision For Shared Wins session at Knowledge18 and would like to find the session content.  I have found other sessions contents under the Knowledge18 Session Content sect...