Resolved! When is the call for speakers for Knowledge19?
We have some folks that want to submit for a lab at K19. When does the call for speakers start?
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Resolved! Trying to update a field of closed incidents through a script
wrote a script under "sysauto_script.list" to update "Configuration Item" of closed incidents. Trying to test it for one incident before running a update for all. var gr = new GlideRecord('task');gr.addQuery('number','INC2142115');gr.query();while(gr...
Resolved! Will there be a breakfast during conference? If there is will it be better than continental breakfast last year?
Will there be a breakfast during conference? If there is will it be better than continental breakfast last year? My first year was in Orlando knowledge 2017 and it was great, last year was terrible. This effects my Travel Budget.
Knowledge 2019 - Pre-Conference Training
Hi Everyone, We are planning to attend Pre-Conference Training on CSM Fundamentals which includes Implementing CSM, with this will we be able to take the certification? PCTT1421 CSM Fundamentals The Session Covers: Product(s): Customer Service Manag...
Knowledge 19 Pre-Conference training
Can someone comment on the pre-conference training sessions listed for Knowledge 19? The question is about whether they qualify for "the required training path" for certification and if the certification voucher is included. Thanks, Dennis
Survey dashboard
Hello Team, I have another requirement to create a survey Dashboard for Customer Satisfaction and Quarterly for Technical Satisfaction. WHich table should I use in Restapi explorer in Jakarta. what should be the query for sysparm_query field in Res...
esx server discovery
i am trying to discover esx server,my vcenter are getting discovered,but its is showing error message Unable to establish connection to https://10.9.159.250/sdk .I have already checked the credential.Iam using same credential for other vcenter on whi...
Are the DNS Name Ci automatically Linked/Mapped to the Server or Device CI during Discovery and record creation
Good morning: Currently, the ServiceNow discovery is running within a windows environment. I noticed that the DNS Name Ci are mapped or linked to the server or device CI of the same name. Discovery is running taking place every night with the updates...
Resolved! i'm writing a business rule when a user is inactive then all the incidents under his name should be reassigned to his group manager and donno where i am going wrong. Please help me out.
i am trying to write a business rule suppose if the user becomes inactive reassign all his incidents to his group manager. After (Update) Active changes to false : (function executeRule(current, previous /*null when async*/) { var inc =new GlideRecor...
Does anyone know when Improve your user onboarding with guided tours will be uploaded?
Does anyone know when Improve your user onboarding with guided tours will be uploaded? I haven't been able to find it in Knowledge18, I was told there would be a video walkthrough for it and some of the instances aren't working for some of the labs. ...
Looking for Content from two sessions
Looking for: CCB1138 UNDER THE HOOD WITH AGENT WORKSPACE: INTRODUCING A NEXT-GEN FRAMEWORK WITH A NEXT-GEN PRODUCT and CCB0843 ROLLBACK AND DATA RECOVERY I checked the on demand library, but I don't see those listed.
close notes
once the incident moves from resolved by to closed by, and sends close note emails to the customer, it should only be sent once. however this is not the case. Servicenow is sending multiple same close notes to the user. that is what i want to stop f...
Resolved! Where can I find the presentation materials from the ITSM roadmap breakout session, which took place on Wed. at 4:00 PM at K18?
My manager is asking me to find and download the presentation materials from a breakout session she attended called ITSM roadmap, and which session was held on Wednesday at 4:00 or 4:30 PM at K18. Can anyone point me to where that material is, or giv...
Is there any free training that came with Knowledge 18 registration
Hi Expert,Is there any free training that came with Knowledge 18 registration? And how to redeem this?Thanks,Dave
Parent Child ticket feature in snow
Hi All. I have a question with snow features. there a snow feature for creating child parent ticket logic basis which if child ticket gets closed parent ticket gets automatically closed and vice versa if any of child tickets get opened parent ticket ...
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