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Resolved! i'm writing a business rule when a user is inactive then all the incidents under his name should be reassigned to his group manager and donno where i am going wrong. Please help me out.

i am trying to write a business rule suppose if the user becomes inactive reassign all his incidents to his group manager. After (Update) Active changes to false : (function executeRule(current, previous /*null when async*/) { var inc =new GlideRecor...

Nagendra11 by Kilo Expert
  • 2143 Views
  • 7 replies
  • 3 helpfuls

Looking for Content from two sessions

Looking for:   CCB1138 UNDER THE HOOD WITH AGENT WORKSPACE: INTRODUCING A NEXT-GEN FRAMEWORK WITH A NEXT-GEN PRODUCT     and   CCB0843 ROLLBACK AND DATA RECOVERY   I checked the on demand library, but I don't see those listed.

close notes

once the incident moves from resolved by to closed by, and sends  close note emails to the customer, it should only be sent once. however this is not the case. Servicenow is sending multiple same close notes to the user. that is what i want to stop f...

Dallas2 by Tera Expert
  • 900 Views
  • 2 replies
  • 0 helpfuls

Resolved! Where can I find the presentation materials from the ITSM roadmap breakout session, which took place on Wed. at 4:00 PM at K18?

My manager is asking me to find and download the presentation materials from a breakout session she attended called ITSM roadmap, and which session was held on Wednesday at 4:00 or 4:30 PM at K18. Can anyone point me to where that material is, or giv...

Steve H2 by Kilo Expert
  • 1341 Views
  • 5 replies
  • 2 helpfuls

Parent Child ticket feature in snow

Hi All. I have a question with snow features. there a snow feature for creating child parent ticket logic basis which if child ticket gets closed parent ticket gets automatically closed and vice versa if any of child tickets get opened parent ticket ...

sam201 by Kilo Explorer
  • 984 Views
  • 1 replies
  • 0 helpfuls

Knowledge 18 Content

Hello,   I attended the Knowledge First Everything: How We Implemented a Shared Vision For Shared Wins session at Knowledge18 and would like to find the session content.  I have found other sessions contents under the Knowledge18 Session Content sect...

CPE Credits for Knowlege18?

Does anyone know if we are able to obtain CPE credits for attending Knowledge18?  Has anyone submitted this event to ISC or ISACA? Regards,Alan

Speaker feedback from Knowledge18

Hey guys,  Is any feedback already available from the Knowledge18 conference for speakers? I was a speaker but I have not received any information whatsoever so far. Would appreciate if you share some knowledge on how to get some. Thanks in advance!

mitzaka by Mega Guru
  • 769 Views
  • 2 replies
  • 2 helpfuls

Requesting BreakOut Session material

I am looking for several breakout sessions and was very sad to read that one I was interested in is not available.  If I'd known in advance I would have taken more screenshots. Below are the rest if you can see if available: BRE1231 - AutoDesk BRE068...

cherylray by Kilo Explorer
  • 715 Views
  • 1 replies
  • 0 helpfuls