Knowledge Translations

In order to translate KB articles we are currently using both KTT and LFT tasks. However we want to use a single approach. Is there any documentation on pros vs cons for KTT vs LFT.  

facing problem to get list of seven total records during verify HHD CI Import in section 1

Certification roadmanp

Hello everyone! I am totally new to servicenow and I want to complete the developer's certification. Can anyone please share the roadmap to prepare for certification. Imp note: I am student and I can barely make up for the exam fees, so if there's an...

Email account KB1296997 error

Whenever i am trying to create a email account using pop3 it is showing me KB1296997 error and not able to open the KB1296997 document as well.

File vault Integration

Hello All, Does anyone know if it is possible to integrate with "FileVault" or "Bit locker"and extract passwords into ServiceNow, either directly or through Kandji or Endpoint Central?@shreedevin @AnkurB  Thank you

Unable to view Knowledge bases in List view

When I repair the Knowledge Management Installer plugin. In the list view, I am unable to view the knowledge bases, except for the Human Resources knowledge base, which is accessible despite the plugin not being installed for it. What Can be the issu...

ServicePortalでUIアクションが表示されない

ServicePortalでアイコンリンクからテーブルに遷移するようにしている。遷移した先のテーブルリストとフォームに作成したUIアクションが表示されない。普通にインスタンスでテーブルを開くと、ボタンが表示されるのに、ServicePortalで開くと表示されない。なぜか、原因と解決策を教えてください。

Not able to create default filter to show current version feedbacks for kb article in related list.

I have created defined related list for feedback on kb article table which shows all versions feedbacks. i have to apply a filter condition on that which states that when i open any kb article i should see only current articles feedbacks and if i rem...

K24 Keynotes and Content

Previous conferences published presentations and keynotes online once they were delivered. I’m not seeing that this year. I missed part of the keynote this morning and wanted to find the full clip. Is it available? Thanks in advance 

Publisher not available for running reconciliation in SAMPro

Hello Experts,I am trying to run reconciliation for a specific publisher but in the dropdown it doesn't the publisher I want to run it for. I see it being possible when no entitlements are added against that publisher but in my case, I have added tho...

Subscription mail is not getting triggered to a knowledge article when being checkout and revised

Hi,   1.When a subscribed knowledge article is being checked out and revised, The agent who have subscribed the article should get notification. But in my criteria I am not receiving any mail regarding this.   2.Usually we have 3 notification being c...

Email are not getting triggered when a subscribed knowledge article is edited

Hi,  I have subscribed a knowledge article,and when editing is done on that article the "KM Subscription: Article revised" notification should be triggered and the author,subscriber should get email based on OOTB.But,I am not getting any notification...

How can I extend the instance if it is showing cannot be extend? As I am upgrading to SNow now

Jira to servicenow integration throws error: "Error encountered while creating attachment."

While sending an attachment from jira issue record to servicenow using flow designer, it throws an error  "message": "Error encountered while creating Attachment. Record for file "filename" is not of required class." when i use jira spoke action : 'C...

Knowledge24 presentation content published?

UPDATE 7/22/24:  ServiceNow Support was able to talk to the Knowledge Team and they were able to provide a spreadsheet with links to the slide decks.  Attached, See Column G with URL to slide deck!! Background:In several sessions at Knowledge24 in Ma...