Allowed file extenssion
Hi, I would like to add .oft file extension to the existing KB, how to disable the prohibited file extension prompt.
Forum Posts
Resolved! Value Calculator
Hi,Can anyone please share with me the link to value calculator for calculating the ROI of ServiceNow product implemenation. I am able to locate a video for old calculator (https://www.servicenow.com/community/knowledge-blog/calculate-the-value-of-up...
Kb_knowledge_create
On navigating to create new on Knowledge landing on the pagehttps://instnace name.service-now.com/now/nav/ui/classic/params/target/kb_knowledge_create.do%3F%26sysparm_stack%3Dno%26sysparm_interceptor_preference%3Dnewow on the new version of page afte...
Outdated articles can not be deattached from a case
Outdated articles that were attached to a case can no longer be deattached if there is a newer version in the meantime.Use case:Kb article X was attached to a case in version 1the article has since been revised (version 2)Service agent wants to deatt...
Washington: archiving articles - redirection to another article
Hello everyone,we received the information a while back that there should be a new function in version Washington. When you archive a KB article, a pop up should come up in which you can enter a different KB article number, so that when someone click...
Can I exclude certain Knowledge Base articles from this search?
Can I exclude certain Knowledge Base articles from this search?Please help.Example: articles in “customer service” should not appear in the search results.
What is Now assist in ServiceNow? How can I get in my personal Developer instance?
Dear Family, I want to know more about Now assist. Could you please help me in getting now assist in my PDI. Many thanks,Uday Gadiparthi
Feedback on the KNOWLEDGE 2022 virtual experience
Very dissappointed to learn that virtual conference attendees cannot hear or access the same content that in-person attendees can. I have found no way to network live with others virtually or to listen to any live keynote speakers. The KNOWLEDGE virt...
Send ServiceNow application log data to Splunk
Hello, we have several instances of ServiceNow at our company. We been asked by CIS to ingest ServiceNow application log data into Splunk for ServiceNow instances hosted centrally (SaaS). Does ServiceNow provide an API that sends their application/sy...
KB article not found in Related Search Results
I am trying to attach a KB article to an incident. However, when I search the kb article # under Related Search on the Incident form, there are no matching results found. I am able to search and locate it elsewhere though. I've ran the user criteria ...
Reports Menu not found in All Menu
https://developer.servicenow.com/dev.do#!/learn/learning-plans/xanadu/new_to_servicenow/app_store_learnv2_reportanalytics_xanadu_exercise_create_the_needit_requests_by_type_report When I logged in Service Now (Not Studio) using Admin role, I can't fi...
High Level Product and Function Overview
I am new to ServiceNOW, it looks like an interesting product for some Enterprise ICT disciplines. I am searching for a High-Level Overview Document for its Product (Modules) and Functions. Also a Case Study would be helpful too. Any recommendations?
一部の人（もしくはグループ）だけに公開したいナッレッジベースの場合、それらは一部の人だけが登録、検索またはチャットボットで回答できるのか
一部の人（もしくはグループ）だけに公開したいナッレッジベースの場合、下記の通り考えてよろしいでしょうか。・一部の人（もしくはグループ）だけが登録できる・検索した際、一部の人（もしくはグループ）だけが閲覧できる・チャットボットで質問した場合、一部の人（もしくはグループ）だけが回答を得られる
How can we make Knowledge articles fields editable?
Hi, I want to modify some fields for knowledge articles but I am not able to edit the fields on the knowledge articles. Any help would be appreciated.
During search, dropdown shows the same user name multiple times
We recently migrated to ServiceNow to handle our ticket system. When creating a new list in the Service Operation WS, in the filter, the user field only allows user name and not UserID or ID#. So, when I type in a name, it will display a list to choo...
