Could Knowledge be configured to support Wiki and similar to docs.servicenow.com?

[Joanna15]

We would like a wiki type of knowledge to be set up to help guide our internal users. It will be similar to docs.servicenow.com that table of contents are displayed on the left side of the screen, and individual documents displayed on the right. Does anyone know if SerrviceNow Knowledge (or other app) can be configured to accomplish this goal? 

Thank you.

[Ravi Chandra_K · Accepted solution]

Hi @Joanna15 

I know ServiceNow has community plugin that's similar to the ServiceNow community. You can have a look at it by installing in sandbox and see if it can be customised to meet your requirements.

https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-co...

Out of the Box, ServiceNow doesn't have a plugin that works like docs. servicenow.com

Kind Regards,

Please mark this answer as helpful and correct if helped.

Ravi Chandra 

[Ravi Chandra_K · Accepted solution]

Hi @Joanna15 

I know ServiceNow has community plugin that's similar to the ServiceNow community. You can have a look at it by installing in sandbox and see if it can be customised to meet your requirements.

https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-co...

Out of the Box, ServiceNow doesn't have a plugin that works like docs. servicenow.com

Kind Regards,

Please mark this answer as helpful and correct if helped.

Ravi Chandra 

[Ashley Snyder · Accepted solution]

docs.servicenow.com doesn't use ServiceNow KM.

[Joanna15]

Thank you both for the response. This is very helpful.