KBA sync across instances
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‎10-09-2024 02:23 PM
Does ServiceNow have a tool that could pull knowledge articles from one system into another and then maintain the target when there are changes to the source record?
Example is having some common knowledge articles in 'Instance 1' and then syncing those into 'Instance 2' so that the end users can copy and paste code snippets and things in those articles without needing to manually duplicate the articles each time.
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‎10-10-2024 01:51 AM
No, it doesn't, unfortunately.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark