Knowledge Center article creation using templates does not load template text

[kdelbridge]

Looking for some assistance as it relates to using templates for Article Creation using the advanced editor in Knowledge Center.

We have several teams that use templates (via the toggle template option) for article creation. If they attempt to grab the template via the 'old editor', when they select their template, the text on the template loads in the article body field (see image below)

If they attempt to create article using the 'improved editor', after they select their template, will first get this pop-up alert (see image)

This is the next screen that loads.

Any ideas how we can still use these templates and have the text pull over from the template?

Thanks in advance.

[Tanushree Maiti]

Hi @kdelbridge 

• Ensure user has sufficient permission  (refer: Errors/conflicts when trying to apply a template to the incident form )
• Orderly fill-up the field value . Refer: Template applied with conflict - unable to update field (Workspace) 

Also check : https://www.servicenow.com/community/itsm-forum/template-applied-with-1-conflict-assigned-to/td-p/44...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0656064